Job Purpose and Summary:
To provide expert maintenance, troubleshooting, and repair services for gas-fired CHP (Combined Heat and Power) units and all auxiliary equipment. The Field Service Engineer ensures optimal system performance, reliability, and compliance with health and safety standards, supporting both planned preventative maintenance and reactive call-outs.
Key Responsibilities:
Carry out field based routine maintenance tasks and scheduled service checks to ensure the ongoing efficiency and reliability of CHP systems as per manufacturer’s protocols.
Diagnose, repair, and replace faulty components or parts as required.
Perform troubleshooting and fault-finding to identify system issues and resolve them in a timely manner.
Provide on-call support for emergency breakdowns and be available for out-of-hours emergency work as required.
Complete field service reports, protocols and update maintenance records using company systems.
Ensure excellent customer service through professional communication, timely resolutions, and a positive customer experience.
Maintain tools, test equipment, and service van in line with company policies.
Work safely in accordance with UK standard and company H&S regulations and policies.
Maintain timely management of paperwork such as Job reports, expenses and timesheets.
Stay up to date with training, via the LMS or in person training events.
Key Relationships:
Planning coordinators, Lead Engineers and Service Management Team.
Technical Support Teams, Warehouse Team and Health & Safety Department
Clients / Site Facilities Managers/operators.
Qualifications and experience required:
- Essential: NVQ Level 3 or equivalent in Mechanical/Electrical Engineering. Experience working on CHP units or gas engines. Full UK driving license. Gas Safe.
- Desirable: OEM specific training certifications. Minimum of 3 years working on gas engines or gas CHP.
Skills and Competencies:
- Technical Skills: Engine strip-down, rebuild, and performance diagnostics. Electrical fault-finding and control systems knowledge. Use of gas analysis and combustion tuning equipment. Safe and correct use of lifting and service tools. Proficiency in Microsoft Office and planning tools, internal systems. MWM Service Experience on, TCG 2032 Series Gas Engines, TEM Control Systems.
- Soft skills: Excellent problem-solving skills, Strong communication and customer service skills. Ability to work independently and under pressure. Professionalism and attention to detail
Pay: From £22.86 per hour
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Work Location: On the road
