Details & How to Apply
Please complete the online application via NHS Jobs. Applications will only be accepted via this method.
The closing date for this post is: 31 August 2026.
This role is for 3 days a week, totalling 13 hours - for full details, please see the vacancy pack on NHS jobs.
Job Description
Main Purpose of the Post:
To provide high quality reception and general office / administration tasks, relating to the practice’s provision of excellent primary healthcare, and the smooth, effective running of the practice.
Reception duties
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional
- Maintaining and monitoring the Practice appointments system
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Deal with all general enquiries
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Register new patients to the Practice onto the Clinical System
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Ensure Health and Safety procedures are adhered to, by both peers and patients
- Some lone-working duties, including open/close premises in line with procedure – including activation / deactivation of alarm
- Ensure the premises are completely secure. Report any security issues accordingly
For further details, please go to NHS jobs and read the Job Description/Vacancy Pack.
Practice Background
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ) and Somerstown (PO5 4EZ).
Job Types: Permanent, Part-time
Pay: £13.45 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (required)
Work Location: In person
