At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Wheelhouse Veterinary Centre has been caring for small animals in the local community for over 60 years. Owned by inspiring vet care and led by our own in-house management team, we are proud to provide exceptional care to pets and outstanding service to their owners.
Our team shares a genuine passion for animal welfare and client care. As pet owners ourselves, we understand the importance of treating every patient as if they were our own and creating a welcoming, supportive experience for every client who visits us.
As a Client Care Representative, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General Responsibilities
- Liaise with clients and clinical teams to deliver exceptional customer care
- Meet and greet clients in a professional and welcoming manner
- Book appointments and manage clinician diaries
- Manage telephone and email enquiries
- Take payments for services and products
- Manage cash handling and end-of-day banking processes
- Prepare consultation rooms and maintain presentation standards
- Support the opening and closing of the practice
As we operate across four branches, successful candidates may be required to provide cover at alternative sites. A full, clean driving licence and access to your own vehicle are therefore essential.
Working Pattern
- Full-time permanent position
- 40 hours per week, Monday to Friday
- Four full working days and one half day each week
- 1 in 4 Saturdays, 8:00am–4:00pm
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks’ annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £26,436.8 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
