Position: Call Centre Agent
Location: [Canary Wharf]
Job Type: Part-time
Salary: £13.50-£14
About the Role
We are looking for a friendly, professional, and customer-focused Call Centre Agent to join our team. In this role, you will be the first point of contact for customers, handling enquiries, resolving issues, and providing excellent service over the phone, email, and other communication channels.
Key Responsibilities
- Calling Prospective customer to offering our product and services
- Handle customer enquiries and complaints efficiently.
- Provide accurate information about products and services.
- Record customer interactions and maintain accurate records.
- Follow company procedures and service standards.
- Meet individual and team performance targets.
- Escalate complex issues to the appropriate department when necessary.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Good computer and data-entry skills.
- Ability to work in a fast-paced environment.
- Previous call centre or customer service experience is desirable but not essential.
- Positive attitude and willingness to learn.
What We Offer
- Competitive salary.
- Full training and ongoing support.
- Career development opportunities.
- Friendly and supportive team environment.
- Employee benefits package.
How to Apply
To apply, please send your CV and a brief cover letter to [[email protected] ]
We welcome applications from motivated individuals who are passionate about delivering outstanding customer service. Join our team and help us create a positive experience for every customer.
Pay: £13.50-£14.00 per hour
Benefits:
Work Location: In person
