Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Service Engineering Manager to join our Network Health team!
Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role:
You will manage a national team of engineers, serving as the first point of contact and overseeing the management and reporting of SLAs and KPIs. Lead the diagnosis, repair, and maintenance of parcel locker machines, including software configuration, quality control, and ensuring that the team delivers technical support and training to both employees and subcontractors. You will drive the development of new solutions and maintain accurate technical documentation.
What you will do:
Lead and direct a national team of engineers, driving performance against SLAs and KPIs, while acting as the primary point of escalation for all technical issues, ensuring the team delivers high-quality service.
Oversee the strategic planning and execution of the diagnosis, repair, and ongoing maintenance of parcel locker machines (APMs), ensuring efficient and effective resolution of complex technical challenges.
Spearhead advanced diagnostics, reconfiguration, and installation of software or firmware for computer, electronic, and electromechanical equipment, driving improvements in operational efficiency.
Oversee the strategic management of tools and components for parcel locker machines, ensuring availability, cost-efficiency, and alignment with business requirements.
Oversee the creation, updating, and dissemination of technical manuals and documentation, ensuring clarity, accuracy, and alignment with evolving operational and industry standards.
What we need from you:
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
Strong leadership skills in motivating teams to diagnose, repair, and maintain electromechanical systems, along with software and firmware management.
Excellent communication and leadership, with the ability to mentor, provide clear direction, and manage technical training initiatives.
In-depth knowledge of parcel locker systems, electromechanical devices, and IT tools, with a focus on innovation and improvement.
Perks of the job!
We love to reward our people for the great work they do:
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.
Vitality Health Care
Stay healthy and happy with our top-notch health coverage.
Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
Enhanced Parental Leave
We support you during those precious family moments.
Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
Volunteering Days
Take a paid day to make a difference in your community
Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office
Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!
The InPost process:
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
