Other Titles: (FDE, solutions engineer, delivery engineer, technical consultant)
Company: Narwhal Labs (Narwhal Group Limited)
Location: Bristol, UK
Employment Type: Fixed Term Contract
About Us
Narwhal Labs is the company behind DeepBlue OS — an autonomous revenue
infrastructure platform that enables any business to answer every call, follow up every lead,
and log every interaction across Voice, SMS, Email and WhatsApp. As an NVIDIA Inception
Program Member and Google Partner, we are a 38-person team with our platform launching
in May 2026. We build the infrastructure layer for serious businesses that want
enterprise-grade revenue operations at a fraction of traditional cost.
Role Overview
This is a client-facing engineering role from day one. You'll sit at the intersection of sales,
engineering, and the client's own operations, translating what a business actually needs into
the AI agents, automations, and integrations that deliver it. We put the customer mindset at
the heart of everything we do, meaning you won't just be shipping code behind a screen,
you'll be in the room understanding a client's workflow and real-world challenges firsthand.
This early, direct exposure is designed to fast-track your perspective, helping you rapidly
build the commercial consulting skills, technical empathy, and communication confidence
that turn great engineers into exceptional, impact-driven technical leaders.
We don't expect you to know everything. We expect you to be curious, to ask when you're
stuck, and to care about the quality of what you ship and the clarity of what you
communicate.
Key Responsibilities
- Acting as the technical voice on sales calls, translating client requirements into what's
actually buildable and helping close deals by showing rather than just telling
- Designing and building AI agents for customers, from initial prompting and tool
configuration through to testing and handover
- Building automations and integrations across CRM systems, marketing automation
tools, and platforms like Zapier and N8N, connecting the systems clients already use
into DeepBlue OS
- Writing light scripting and glue code in Python or TypeScript where no-code tooling
isn't enough, keeping it clean and something a teammate could pick up
- Working across Finance, Operations, and HR internally to build and improve
automations that make Narwhal itself run better, not just our client deliverables
- Collaborating closely with the engineering team on the underlying platform, feeding
back what clients actually need so the product keeps pace with the market
- Visiting clients, trade shows, and events with the Sales Team as needed, representing
the technical side of the business face to face
Who We’re Looking For
- You've finished your degree (or you're about to), and you've built things beyond
coursework, whether that's internships, personal projects, automation side-projects,
or something you cobbled together because you wanted to see if you could.
- You understand how automations and integrations fit together: APIs, webhooks,
triggers, and tools like Zapier or N8N, even if you've only used them on a small scale.
- You can write enough Python, TypeScript, or a similar language to solve a real
problem end-to-end, even if it's not your main way of working.
- You've had experience in customer-facing roles, whether that's B2B SaaS, retail,
customer service, or something similar, and you know what it's like to be on the other
side of a client conversation.
- You're comfortable talking to non-technical people, translating what they need into
what a system can actually do, and you don't freeze up in front of a client.
- You look things up before you ask, and you ask when looking things up isn't enough.
- You care whether what you build is clear, reliable, and something you'd be happy to
demo to a client yourself.
You don't need a computer science degree. You don't need to know our stack. You need to
be the kind of person who, when a client describes a problem, wants to understand what's
actually going on, not just automate the symptom.
Pay: £28,000.00 per year
Work Location: In person
