At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.
We have a great opportunity for a Support Services Team Leader to join our team, based in Edgware and supporting healthcare sites across Central and North London. This customer-facing role is ideal for an experienced supervisor who can lead frontline teams, maintain high cleaning standards, build strong stakeholder relationships, and ensure excellent service delivery across multiple sites
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£32,700.00 per annum
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37.5 hours per week
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Monday to Friday, working a mixture of:
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5:30am to 1:30pm (2 days per week)
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1:00pm to 9:00pm (3 days per week)
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DBS check will be conducted
- UK manual driving licence is required
Key Responsibilities
As a Support Services Team Leader, you will oversee the daytoday operations across multiple sites, ensuring that services are delivered safely, efficiently and to a consistently high standard.
What you'll be doing
- Supervise a team of Frontline colleagues, ensuring high standards of service delivery at all times.
- Plan workloads, manage rotas, oversee attendance, and arrange appropriate service cover.
- Monitor performance through audits, inspections and quality checks, taking action to maintain standards.
- Support recruitment, induction, training, development and performance management of team members.
- Manage timesheets, stock, equipment and service resources efficiently.
- Build positive relationships with customers, contractors and service users to ensure excellent service delivery
What We're Looking For
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Previous supervisory or team leadership experience within Facilities Management, Domestic Services, Cleaning, Hospitality or a similar environment.
- Strong communication, organisational and people management skills.
- Experience managing rotas, performance, attendance and service delivery standards.
- A customer-focused approach with the ability to build effective working relationships.
- Good IT skills and confidence using electronic systems and records.
- Flexible, proactive and able to adapt to the needs of the service.
- NVQ Level 3, relevant qualification, or equivalent experience.
- Full UK driving licence and ability to travel between sites when required
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Can handle routine tasks and social interactions within a work environment. Ability to absorb policy and guidance necessary for the role.
Where you’ll be
The role covers sites across Central and North London, including locations such as Bloomsbury Health Centre, Crowndale, Finsbury, Laurels and East Barnet, along with other satellite sites within the region.
Desirable
- Experience within the NHS or healthcare environment.
- Knowledge of healthcare cleaning standards and quality auditing processes.
What we can offer you
- We understand how important life is outside of work so, as well as a competitive salary we will also offer:
- 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave.
- A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
- Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
- SMART Pension contribution into which the company will contribute up to 6%
- A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
- We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a purpose
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know we’re here to help
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Check out more about Life at NHSPS on our LinkedIn page!
