Housing Support Administrator
About Us
Audit and Inspection Limited specialises in reviewing support documentation and carrying out property inspections across the social housing sector. Our work focuses on assessing records and identifying areas for improvement, helping to ensure services are clearly evidenced and delivered to a high standard.
About the Role
We are looking for a detail-oriented Housing Support Administrator to join our Quality Assurance Team. This is a varied role that combines communication, coordination, and quality-focused review work to support our partners in delivering effective services to residents.
A key focus of this role is reviewing support documentation and providing detailed written feedback. You will spend a significant proportion of your time assessing records such as support session notes and initial needs assessments, ensuring they clearly reflect the support being delivered and identifying where improvements can be made. You will provide detailed, constructive feedback to our partners, helping them strengthen their recording practices and better evidence positive outcomes for residents.
The documentation you review relates to residents who may be experiencing challenges such as mental health needs, substance misuse, or difficulties managing finances. However, this role does not involve direct contact with residents. Instead, you will work with support workers, managing agents, and internal teams to improve the quality and clarity of recorded support.
Alongside this, you will manage partner queries, liaise with internal teams and external stakeholders, and support with resolving issues such as suspended housing benefit claims.
This role would suit someone who is analytical, organised, and confident in producing clear, structured written work.
Role Details
- Location: Office-based, Birmingham City Centre
- Hours: Monday to Friday, 9:00am – 5:00pm
Key Responsibilities
- Review support documentation, including support session records and initial needs assessments
- Assess the quality, accuracy, and clarity of records, ensuring they reflect the support being delivered
- Provide detailed, structured written feedback to partners, highlighting areas for improvement
- Support partners in improving the quality and consistency of their documentation
- Manage shared inboxes and respond to queries in a timely and professional manner
- Liaise with Benefits Officers and other stakeholders to investigate and resolve issues such as suspended claims
- Maintain accurate records and update internal systems accordingly
- Work in a methodical and consistent way to meet deadlines and manage workload
Main Duties
- Carry out regular reviews of support documentation, identifying gaps, inconsistencies, or areas lacking detail
- Produce clear, concise, and actionable written feedback
- Manage a varied workload, balancing planned reviews with reactive queries
- Investigate and resolve issues by coordinating with relevant teams
- Ensure all work is accurately recorded and tracked on internal systems
- Contribute to identifying common themes and areas where partners may require further guidance
About You
- Strong written communication skills, with the ability to produce clear and structured feedback
- Excellent attention to detail and ability to analyse written information
- Organised and able to manage multiple tasks at once
- Comfortable working independently on detail-focused tasks
- A practical, solutions-focused approach to problem solving
- Confident using IT systems and maintaining accurate records
No prior experience is required. However, candidates who can demonstrate strong written communication skills - whether through work, education, or other experience - will be at an advantage.
Benefits
- Competitive salary and benefits package
- Modern office environment
- Opportunities for professional development and progression
Application Process
To apply, please submit your CV along with a short cover letter outlining your interest in the role and your relevant skills.
Job Types: Full-time, Permanent
Pay: £28,600.00 per year
Work Location: In person
