Overview
We are looking for a motivated and organised Sales Coordinator to join our team. The successful candidate will support the sales team with day-to-day sales administration, coordinate customer orders and enquiries, prepare quotations and sales documentation, maintain accurate customer and sales records, and liaise with customers, suppliers, warehouse and delivery teams to ensure orders are processed efficiently and delivered on time. The role also involves following up on outstanding orders, assisting with customer queries, resolving issues where required, and providing general administrative support to the sales function. The ideal candidate will have excellent communication and organisational skills, strong attention to detail, a customer-focused approach, and the ability to work effectively in a busy retail environment. Previous experience in sales administration, customer service or a retail setting is desirable.
Responsibilities
- Coordinate day-to-day sales activities and provide administrative support to the sales team.
- Respond to customer enquiries by phone, email and in person, providing accurate information about products, prices and availability.
- Process customer orders accurately and ensure all relevant information is recorded in the company system.
- Prepare quotations, sales orders, invoices and other sales-related documentation.
- Follow up on quotations, customer enquiries and outstanding orders to support the sales process.
- Maintain accurate and up-to-date customer records, sales information and order details.
- Liaise with customers, suppliers, warehouse, delivery and finance teams to ensure orders are processed and completed efficiently.
- Monitor order progress and coordinate deliveries, keeping customers informed of any updates or delays.
- Assist with resolving customer queries, order discrepancies, delivery issues and complaints in a professional manner.
- Support the sales team with product information, pricing, stock availability and customer requirements.
- Maintain organised records of sales transactions, correspondence, quotations and customer communications.
- Prepare basic sales reports and provide updates to management when required.
- Assist with stock and product availability checks and communicate relevant information to customers and the sales team.
- Ensure sales procedures and company policies are followed accurately.
- Provide general administrative and customer service support to help achieve sales and customer satisfaction targets.
Qualifications
- Proven experience in sales administration or administrative support roles with a strong emphasis on organizational skills.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook; familiarity with CRM software is highly desirable.
- Excellent communication skills in English with a professional attitude towards customer service.
- Strong computer literacy and IT skills to navigate various software applications efficiently.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Previous experience with Sage accounting software or similar platforms is a plus but not mandatory.
- Demonstrated ability to work independently as well as part of a team with strong organizational skills.
Join us as a Sales Coordinator and become an integral part of a motivated team dedicated to excellence! We value energetic individuals who are eager to grow their careers while delivering outstanding support to our sales operations. This role offers an engaging environment where your organizational talents will shine and your communication skills will make a real impact!
Pay: £31,300.00-£33,400.00 per year
Benefits:
- Company pension
- On-site parking
- UK visa sponsorship
Work Location: In person
