Nuu Home Group Operations & Administration Assistant (Remote)
Location: Remote (occasional attendance at Dover or Canterbury for meetings or training if required)
Hours: 5 hours per week (flexible)
About Us
Nuu Home Group is an Ofsted-registered provider of supported accommodation for young people aged 16–18.
Our mission is to provide safe, stable and nurturing homes where young people are supported to develop independence, resilience and the skills they need for adulthood.
We believe in being firm but fair. We build positive relationships whilst maintaining clear boundaries, consistency and high expectations. Every decision we make is centred around safeguarding, promoting independence and achieving the best possible outcomes for the young people we support.
Following the successful opening of Zion House in Dover and our continued expansion with Zoe House in Canterbury, we are looking for an organised and proactive Operations & Administration Assistant to support the management team and help ensure the business operates efficiently behind the scenes.
This is a flexible, remote role with the opportunity for additional hours and career progression as Nuu Home Group continues to grow.
The Role
The Operations & Administration Assistant will provide administrative and compliance support to the Director, Registered Manager and wider management team.
You will help ensure the organisation remains compliant, organised and inspection-ready by managing documentation, supporting recruitment, maintaining staff records and ensuring key administrative tasks are completed accurately and on time.
This role is ideal for someone who enjoys organisation, attention to detail and working independently whilst making a meaningful contribution to a growing organisation.
Key Responsibilities:
General Administration
- Monitor and manage the company email inbox.
- Answer and respond to administrative enquiries.
- Organise electronic filing systems and company documents.
- Prepare letters, forms and general correspondence.
- Schedule meetings, interviews and appointments.
- Take meeting minutes where required.
Weekly Reports & Young People's Records
- Download weekly logs from the recording system.
- Prepare weekly reports for each young person.
- Produce concise weekly summaries from downloaded weekly logs
- Send draft reports to the Deputy Manager or Registered Manager for review and approval.
- Once approved, distribute weekly reports to Social Workers
- Maintain accurate records confirming reports have been sent.
- Ensure young people's files remain organised and up to date.
Compliance & Quality Assurance
- Maintain staff personnel files.
- Monitor DBS renewal dates.
- Monitor mandatory training compliance.
- Maintain compliance trackers.
- Ensure Right to Work documentation remains current.
- Prepare documentation for Ofsted inspections.
- Organise policies, procedures and quality assurance documents.
- Monitor action plans and remind managers of outstanding tasks.
Staff Support
- Schedule staff supervisions.
- Maintain a supervision tracker.
- Minute Supervisions
- File completed supervision records.
- Monitor probation reviews and appraisal dates.
- Support managers with general HR administration.
Recruitment Administration
- Communicate with successful candidates.
- Request and chase references.
- Prepare employment contracts.
- Prepare offer letters and onboarding packs.
- Monitor pre-employment compliance.
- Maintain recruitment trackers.
About You
We are looking for someone who:
- Is highly organised and enjoys administration.
- Has excellent attention to detail.
- Is trustworthy and able to maintain confidentiality.
- Can manage their own workload.
- Communicates professionally with colleagues and external professionals.
- Is confident using Microsoft Office, Outlook and cloud-based systems.
- Works proactively and takes initiative.
- Shares our values and commitment to improving outcomes for young people.
Essential Requirements
- Previous administrative experience.
- Good IT skills.
- Excellent written and verbal communication.
- Strong organisational skills.
- Ability to work independently.
- High level of confidentiality and professionalism.
Desirable
- Experience working within health, social care or education.
- Experience supporting recruitment or HR administration.
- Knowledge of Ofsted-regulated services.
- Experience using digital recording systems.
What We Offer
- Flexible remote working.
- 5 flexible hours per week.
- Opportunity for additional hours as the organisation grows.
- Ongoing support and training.
- Career progression within a growing organisation.
- The opportunity to make a genuine difference behind the scenes by supporting the delivery of high-quality services for young people.
Why Join Nuu Home Group?
At Nuu Home Group, every role matters.
Whilst this is not a frontline support role, your work will directly contribute to keeping young people safe, ensuring our service remains compliant and allowing our frontline staff to focus on providing outstanding support.
If you're organised, reliable and looking to join an ambitious organisation with exciting plans for growth, we'd love to hear from you.
Pay: £12.80-£13.00 per hour
Work Location: Hybrid remote in Dover (Kent)
