Security Officer

Mitie -
Chester

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Job details

Permanent
2 days ago

Qualifications

Accident and incident report completion
Driving Licence
Customer service
Computer literacy
Incident documentation
Incident reporting preparation
Internal department liaison
First Aid Certification
SIA
Security
Training & development
Incident log maintenance
Team motivation leadership

Full job description

Job Overview

SHIFT PATTERN 4 ON 4 OFF - NIGHTS/DAYS

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.

Main Duties

Operations

- Responsible for using X-Ray machines to identifying dangerous objects in baggage/wings and preventing those objects from being transported onto aircraft.
- Maintain focus and awareness within an environment containing numerous distractions, people, and noise.
- Operation of x-ray machines, physical inspection of baggage and people.
- Work within a demanding environment, which includes noise from alarms, machinery, people, distractions, time pressure and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction.
- Make effective decisions in both crisis and routine situations.
- An other duties as directed by the Aviation Supervisor, Aviation Service Delivery Manager or National Operations Manager.
  
  Physical Elements of the role
- The Aviation Security Officer role is a physical one, with an average level of fitness and must be maintained.
- It is a requirement of Mitie to complete an airside driving medical every 3 years.
- The company must be informed of any prescribed medication likely to affect your performance whilst at work and operates a robust Drugs and Alcohol policy. Refer to the company Staff Handbook for additional information or speak to your Line Manager

- Your Conduct - On a Daily Basis
  Your commitment and attitude to safety is critical. You will be required to adhere to all safety and security protocols and principles across the customer site and ensure your teams do the same. You must always behave in a way that keeps yourself and others safe and set expectation of the same high standard from your team.
  You will demonstrate calmness - Keeping resolute under pressure. Behaviours expected would be that you do not become defensive or irritated when times are challenging. Expectation is that you will be competent when dealing with any incident. You must be able to handle stressful situations and you will be a settling/calming influence in a crisis.
  You will be customer focused - you will be dedicated to meeting the expectations and requirements of internal and external customers. Get first-hand customer information and use it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  You will maintain Integrity and Trust - You will be widely trusted and seen as a direct, truthful and trustworthy individual who can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent themselves for personal gain.
  Our teams need to respond to changing and challenging situations and operational needs and developing priorities. A flexible and responsive approach is required to balance conflicting and changing pressures in the work environment in a respectful and constructive way.
  Team working is crucial in this role so it is essential that you get along with others, appreciate differences and contribute to creating a positive and inclusive working environment. You must encourage others to be open and work collaboratively with other teams, units and/or functions.
  Your commitment to providing a strong focus on Customer Service is essential to maintain the high standards and professionalism of our service.
  You must be open to new learning and development experiences and take ownership of your own learning and development as well as developing others by acting as a coach, modelling effective behaviour and using feedback to improve skills.
  You must be willing to support and champion new initiatives and changes in working practices and inspire confidence across your teams to do the same, leading, involving and motivating others both within the xxxxxxx site staff and the wider Airbus community.
  You are expected to conduct yourself with confidence and absolute integrity at all times.
  Dress and appearance must be appropriate to the role and activity you are undertaking. The company recognises the right to individual expression. However, body modifications are expected to be removable or covered up, whilst on duty. Where modifications cannot be covered up, they should not be offensive in nature.
  A change of shift, for operational purposes, may be invoked at short notice to meet the requirements of the business. This is not to be interpreted as a change of shift rota.
  TRAINING

Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
To call emergency services and Communication Centre to report all incidents.

The environment in which you will be working;

You could be working for prolonged periods in relatively climatic changing environments.
You will be required to work permanent days or nights shift pattern subject to the role applied for (discuss at interview stage) and you may be required to stay late at short notice should the circumstances require it, for example where an aircraft arrival or departure is delayed.
You will work constructively and proactively with a variety of teams and departments within customer, combined with external organisations. You will be expected to seek opportunities to work collaboratively with other teams, to model respectful and helpful behaviours.

What we are looking for

Previous experience is essential and likely to have gained in an aviation and/or industrial environment.
The post-holder is required to be educated to a satisfactory standard, physically fit, well-presented and hold a current driving license that is free of endorsement.
Flexibility in working hours and IT literacy are essential to meet the requirements of the department.
SIA License PREFFERED but not essential
Must have a full driving licence (automatic acceptable)
5-year checkable history.
Capable of achieving an SC and CTC clearance

Desirable

The following professional qualifications are preferred (training will be provided where required):

Department for Transport NASP level 1
Qualification in Health & Safety
Certified in First Aid
Manual Handling

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