Customer Experience Coordinator
Location: Castle Donington
Contract: Full-time, permanent
Be the voice of our customers. Help create homes people truly love.
At Allison Homes, we build more than houses. We create great homes and communities where people thrive. As a Customer Experience Coordinator, you’ll play a key role in ensuring our customers feel supported, listened to and cared for from the moment they receive their keys and beyond.If you’re passionate about customer service, enjoy problem‑solving, and want to be part of a supportive, values‑led housebuilder, we’d love to hear from you.
About Allison Homes
Allison Homes is a privately owned housebuilder operating across the Central and East of England, the East Midlands and the South West. Our purpose is simple: creating great homes and communities where people thrive. Everything we do is guided by our values of Kindness, Trust, Teamwork, Passion and Performance. We believe in doing the right thing, supporting one another, and continually improving how we work - for our customers, our communities and our people.
About the Role
As a Customer Experience Coordinator, you will be the central point of contact for customer enquiries and aftercare, working closely with site teams, subcontractors and colleagues across the business to deliver a seamless and positive customer journey.
Key responsibilities include:
- Acting as the main point of contact for customer enquiries via phone, email and digital channels
- Delivering a consistently high standard of customer service throughout the homeowner journey
- Coordinating inspections and remedial works in line with warranty requirements and agreed KPIs
- Liaising with site teams, subcontractors and suppliers to ensure timely resolution of issues
- Maintaining accurate records and updates within internal systems
- Carrying out courtesy calls at key stages to build strong customer relationships
- Supporting the smooth day‑to‑day running of the Customer Experience team
- Contributing to continuous improvement and service excellence across the business
(This list is not exhaustive.)
What We’re Looking For
We’re looking for someone who genuinely cares about customer experience and enjoys working collaboratively to find solutions. You will bring:
- Experience in a customer service or customer‑facing role
- Excellent communication skills, with empathy and professionalism
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities and work well under pressure
- A proactive, solutions‑focused approach
- The ability to role model our values of Kindness, Trust, Teamwork, Passion and Performance
Full training and ongoing support will be provided.
What You’ll Get
- The opportunity to be part of a growing, values‑led housebuilder
- A supportive, welcoming and collaborative team environment
- The chance to make a real difference to customers and communities
- Ongoing learning, development and support
Our Commitment to Inclusion
At Allison Homes, we’re committed to creating an inclusive workplace where everyone feels welcome, respected and able to thrive. We encourage applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
This role offers an engaging environment where your skills can thrive whilst contributing meaningfully to our organisation’s success. We value professionalism, initiative, and a customer-centric mindset in all our team members.
Benefits:
- Company pension
- Employee discount
- Free parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Castle Donington DE74 2UD (preferred)
Work Location: In person
