About Us
We are a successful, family-owned and family-run food import and distribution business with a reputation for quality, service and reliability. Since our founding in 2006, we have grown from a specialist poultry supplier into a trusted food solutions partner, sourcing and supplying high-quality products from carefully selected producers around the world.
Working with suppliers across the world, we provide a diverse range of food products to customers throughout the foodservice, wholesale and manufacturing sectors. Our global supply network, combined with our commitment to exceptional customer service, enables us to deliver innovative solutions and consistent quality to some of the UK's most respected food businesses.
Joining Trentham Foods means becoming part of an ambitious, award-winning business where people genuinely matter. We pride ourselves on our family values, supportive culture and commitment to helping our team develop and succeed as we continue our exciting growth journey.
The Role
As Sales Administrator, you will be responsible for supporting the sales function and acting as a key point of contact for customers. You will help ensure customer orders are processed efficiently while providing timely updates and resolving day-to-day issues.
Key Responsibilities
- Processing customer orders and raising order confirmations.
- Maintaining accurate customer and product information within company systems.
- Communicating directly with customers regarding orders, deliveries, pricing, product availability and general enquiries.
- Providing customers with delivery updates, ETAs and information relating to delivery schedule changes.
- Liaising with internal departments including:
- Finance regarding credits and invoicing queries
- Operations regarding customer delivery and service requests
- Purchasing regarding product availability and pricing.
- Transport regarding deliveries, collection requests and customer delivery requirements.
- Technical regarding customer complaints, specifications and quality-related matters.
- Investigating and resolving customer issues in a professional and timely manner.
- Preparing and distributing customer order summaries and reports.
- Supporting marketing activities including managing customer email campaigns and Mailchimp communications.
- Building strong relationships with customers and acting as a trusted point of contact.
- Providing general administrative support to the wider commercial team.
What We're Looking For
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail and accuracy.
- Confident using Microsoft Office, particularly Excel and Outlook.
- Ability to work effectively with multiple departments and stakeholders.
- A proactive approach to problem-solving.
Personal Attributes
- Customer-focused and approachable.
- Professional and confident communicator.
- Positive, adaptable and willing to learn.
- Able to remain calm under pressure.
- Strong team player with a "can-do" attitude.
If you enjoy being part of a supportive, close-knit team, building strong relationships with customers and taking ownership of a varied role where no two days are quite the same, we would love to hear from you. Success in this role requires strong organisation, attention to detail and the ability to manage changing priorities in a fast-moving business.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
