Looking for an exciting commercial opportunity where you can learn, grow, and drive real campaign results from day one?
We are seeking a creative, outgoing Customer Service Representative to join our expanding team in Manchester. If you are naturally curious, enjoy interacting with people, and want to gain hands-on customer-facing experience rather than spending your day sat behind a desk, this is the ideal opportunity for you.
As direct customer-facing brand activation specialists, we focus on interactive audience engagement and account acquisition. Working alongside experienced campaign mentors, you will support live venue setups, learn practical communication strategies, and engage prospective buyers directly while building skills to step into future team leadership roles.
Every campaign has one clear focus: connecting partner brands with consumers through clear, engaging interaction.
As a Customer Service Representative, you will play a central role in bringing brand promotions to life across active venue setups, retail pop-ups, and high-footfall sites in Manchester. You will engage directly with prospective buyers on-site, deliver tailored product overviews, answer public inquiries, and secure new account registrations.
No two shifts are identical, giving you practical exposure to diverse campaign setups, customer communication strategies, and target-driven environments.
This position is ideal for candidates searching for Customer Service Representative Jobs, Customer Sales Engagement Associates, Brand Sales Ambassadors, Campaign Support Associates, and Direct Sales Customer Engagement Careers in Manchester.
Your Responsibilities
You will have the opportunity to:
- Engage directly with prospective buyers to present brand highlights, answer inquiries, and assist with account registrations
- Represent client brands with enthusiasm, professionalism, and clear brand alignment
- Assist campaign leads with morning strategy sessions, target setting, and daily briefing huddles
- Collect customer feedback and track conversion metrics on-site to help optimize campaign delivery
- Work collaboratively with team members to hit daily, weekly, and monthly performance targets
- Contribute creative ideas during campaign briefings and skill-building workshops
- Continuously refine your objection handling, customer service, and interpersonal presentation skills
What Makes You a Great Fit?
We are looking for individuals who enjoy working with people and thrive in customer-facing settings.
You'll stand out if you:
- Have strong verbal communication and interpersonal skills
- Enjoy building rapport quickly and engaging with diverse audiences face-to-face
- Bring a creative, resilient, and proactive mindset
- Work effectively both on your own initiative and within a collaborative campaign team
- Show high dependability, punctuality, and comfort working on your feet during active shifts
- Possess a positive attitude and an eagerness to develop professionally in direct brand promotion
Prior experience in customer service, retail, hospitality, brand promotions, reception, or sales support is beneficial but not essential, comprehensive paid onboarding and continuous 1-on-1 coaching are provided from day one.
What You'll Receive
We believe in developing people from the ground up through practical, real-world experience.
Benefits include:
- Competitive base pay structure plus performance-based bonus opportunities
- Comprehensive paid onboarding and continuous 1-on-1 mentorship in campaign delivery and customer engagement
- Clear, merit-based career progression into Senior Representative, Team Leader, and Campaign Manager positions
- Recognition programs, monthly performance awards, and regular team incentives
- Company socials, networking opportunities, and a supportive team culture
- Consistent full-time scheduling across accessible, high-footfall Manchester locations
Why Join Our Manchester Team?
This is an opportunity to gain practical commercial experience while working on active campaigns for recognized brands in a supportive and high-energy environment. You will build valuable communication, customer acquisition, and campaign delivery skills, work alongside experienced leads, and become part of a team committed to helping you succeed.
Apply Today
If you are ready to launch your career in customer-facing campaign execution, submit your CV today to join our Manchester team as a Customer Service Representative! Applications are reviewed regularly, and qualified candidates will be contacted promptly.
Pay: £14.00-£16.00 per hour
Benefits:
- Free parking
- Gym membership
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
