Job summary
We are seeking a motivated and experienced Manager to lead and support our reception team, ensuring the delivery of an efficient, responsive and patient-focused service across our two-site practice.
This is an excellent opportunity for someone with strong leadership, organisational and communication skills who enjoys supporting and developing others. The successful candidate will provide day-to-day leadership of the reception team, oversee staff rotas and performance management, and help maintain a high standard of service for patients contacting the practice by phone, online or in person.
Main duties of the job
As Reception Manager, you will:
- Provide day-to-day leadership and support to the Reception Team.
- Provide day-to-day leadership and support to the Reception Team.
- Promote a welcoming, professional and patient-focused approach to customer service.
- Coordinate staff rotas and ensure effective reception cover across both practice sites.
- Support reception staff through regular communication, coaching and performance management.
- Assist with the induction, training and development of new and existing team members.
- Help maintain efficient reception processes and consistent ways of working.
- Work closely with the Management Team to support the smooth running of reception services.
- Foster a positive, supportive and collaborative team environment
- Encourage high standards of performance, professionalism and patient care.
The ideal candidate will have:
- Previous supervisory, team leader or management experience.
- Strong communication and interpersonal skills.
- A positive, supportive and approachable leadership style.
- Excellent organisational and time management abilities.
- The ability to remain calm and effective in a busy environment.
- Experience of rota planning, staff coordination or team supervision.
- Confidence in supporting staff performance and development.
- Good IT skills and the ability to learn new systems quickly.
Working Hours 37.5 hours per week, 5 days a week, working hours to be discussed at interview.
About us
Avisford Medical Group is a progressive, patient-focused GP practice serving approximately 12,500 patients. We are committed to delivering high-quality primary care services through a dedicated multidisciplinary team, with patient care at the heart of everything we do.
As General Practice continues to evolve, we are committed to strengthening our services, developing our workforce and improving the way we work. We foster a supportive, inclusive culture where staff are valued, encouraged to develop their skills and empowered to make a difference.
This is an exciting time to join the practice as we continue to invest in our teams, improve operational resilience and build a sustainable future for our patients and staff. We are proud of our collaborative approach and recognise that our people are our greatest asset.
The Reception Manager role is a newly created position that reflects our commitment to providing dedicated leadership and support to our Reception Team. The successful candidate will play a key role in leading one of the practice's largest teams, driving high standards of patient service, supporting staff development and helping to shape the future of front-of-house operations.
Work Location: In person
