Job Role:
· Install, test, service and repair/rebuild CNC machines ensuring the equipment conforms with company operating specifications and customer requirements.
· Promotion of Companies CNC machine tool performance & reliability, companies engineering competencies and customer service excellence.
· Provides prompt engineering support to customer manufacturing operations relating to CNC machine tool installation, product performance, operating & maintenance procedures on customer premises.
· Provides timely accurate technical advice to customers (Help Desk).
· Evaluates company CNC product/service performance in the field.
· Provides technical inputs into development and evaluation of new company products.
· Feeds back intelligence relating to customer needs, companies product & service performance, competitor product performance and sales activity to company management.
- Ensures the company’s products conform to customer production & quality requirements.
Qualifications & Experience:
· Engineering competencies to a minimum of trade level
· Tertiary in engineering mechanical or electrical (advantageous)
· Completed studies in business administration (advantageous)
· Customer service engineering experience in a geographically dispersed organization
·
Quality, reliability and continuous improvement
- Contribute to the updating and development of standard operating procedures that incorporate the agreed service principles
- Actively contribute to the continuous improvement initiatives, by providing timely, accurate, concise and complete service reports
- Prepare call reports surveys, issue logs into companies CNC design engineering, manufacturing, quality management and new product design functions
Safety
- Apply safety principles at times when conducting work- be responsible for appropriate use of personal protective and technical equipment
- Report safety hazards to management or take remedial action with your area of expertise to eliminate the risk
- Apply knowledge of safety particularly electrical safety and first aid to injuries
Competencies
· Excellent verbal and written communication skills
· Demonstrated PC Skills (excel, word, and PowerPoint)
· Able to meet deadlines plan and organise work priorities
· Minimum of 5 years’ experience with Relevant trade or engineering qualifications for CNC machine servicing/support or Trade qualified electrical/electronics an advantage
· Strong focus on customer service
· Knowledge of companies CNC systems or Fanuc Robots and other CNC systems will be an advantage
· Able to work from their own initiative
· Demonstrate flexible and positive attitude
· Training will be given to the successful applicant
· Overseas and travel may apply
Job Types: Permanent, Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Flexible language requirement:
Language:
Work Location: On the road
