Store Manager
Full Time Reporting to: Retail Manager
Role Purpose
To manage the store on a day-to-day basis whilst balancing the strategic goals of the Company. To lead and control all areas of store operations in line with EDIKTED standards and objectives, delivering sales growth, strong operational performance, and an excellent customer experience.
Reporting to: Retail Manager
Key Responsibilities:
1. Store Operations & Compliance
- Oversee daily store operations in line with company procedures.
- Ensure all operational processes are implemented, monitored and reviewed.
- Maintain high standards of Health & Safety, security and cash handling.
- Ensure administrative tasks and reporting are completed accurately and on time.
2. Stock Management
- Ensure ordering and replenishment are completed accurately and on time.
- Ensure store merchandising reflects best sellers, trends and VM guidelines.
- Ensure stockroom is organised efficiently and safely.
- Monitor stock availability and take corrective action when required.
3. Commercial & Sales Performance
- Use commercial information and product knowledge to drive sales.
- Drive marketing initiatives and promotional activity.
- Deliver sales targets and KPI results.
- Analyse performance and implement action plans.
- Drive productivity and cash per unit in line with budget.
4. Visual Merchandising & Image
- Maintain store image to EDIKTED brand standards.
- Ensure mannequins, tables, shelves and windows are presented correctly.
- Adapt merchandising layouts according to commercial performance
5. People Management & Development
- Recruit, onboard and train new employees.
- Deliver regular performance reviews and development plans.
- Coach and support underperformance where required.
- Manage sickness, absence, lateness and ER processes.
- Identify talent and build succession plans.
6. Communication
- Maintain clear and timely communication with Head Office and Regional team.
- Cascade information to store team and ensure understanding.
- Provide feedback on product, performance and operational matters.
7. Cost & Hours Control
- Manage payroll budget effectively.
- Create rotas that place the right people in the right place at the right time.
- Control store costs including stationery, cleaning, maintenance, uniforms and travel.
8. Customer Experience
- Lead by example on the shop floor.
- Ensure customer service minimum standards are consistently followed.
- Drive, monitor and support customer service action plans.
- Take ownership of customer satisfaction.
9. Competitor & Market Awareness
- Maintain awareness of competitors and market trends.
- Carry out competitor shopping where required.
- Share relevant feedback with Regional and Product teams.
SKILLS & BEHAVIOURS
- Commercially focused.
- Strong leadership presence.
- Organised and structured.
- Confident communicator.
- Problem solver.
- Resilient and adaptable.
- Self-motivated and able to motivate others.
- Goal orientated.
- Takes ownership and accountability.
- Works well under pressure, independently and as part of a team.
Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.
Equality
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
Data Protection
We will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information provided during the recruitment process will be used solely for assessing your suitability for employment and will be handled confidentially.
By applying, you consent to us processing your data for recruitment purposes in line with our privacy policy.
Job Type: Full-time
Benefits:
- Employee discount
- Store discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
