Salary
£25,332 - £27,001per annum (pay award pending)
Package
Up to 45 days per year including bank holidays (pro rata for part time)
Local Government pension scheme
Personal Development
Discounted leisure facilities
Retail discounts
Free eye tests
Cycle to work scheme
Health and well-being
Job category/type
Administration/Clerical, Customer Services
Customer Services Adviser
£25,332 - £27,001per annum (pay award pending)
35.5 hours per week – Monday to Friday
We’re looking for a friendly, professional, and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council.
As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. Must provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic, and progressional manner.
If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you.
What we’re looking for:
-
A genuine passion for helping people and delivering outstanding service
- Strong communication skills and a confident, polite telephone manner
- Good IT skills and the ability to learn new systems quickly
- The ability to stay calm under pressure and handle difficult conversations with empathy
Closing date: 21 June 2026
Interviews: w/c 29 June 2026
