About SPARK
SPARK EPoS and SPARK Robotics is a growing technology company delivering EPoS systems and intelligent service and cleaning robots to businesses across the UK. We help customers introduce practical automation that improves day-to-day operations and customer experience across hospitality, commercial and industrial environments.
The opportunity
We are looking for Field Robotics Support Engineer to join our team. This is a hands-on, customer-facing role for someone early in their technical career who enjoys solving practical problems, learning new systems and working with customers.
You will receive structured training and support while helping with robot installations, routine maintenance, troubleshooting, optimisation and customer onboarding. The role is primarily based from our Newcastle office and includes regular travel to customer sites across the UK, with occasional overnight stays.
Key responsibilities
Installation and deployment
- Assist with customer site surveys and preparation.
- Install, configure and commission service and cleaning robots.
- Support robot mapping, navigation setup and environment calibration.
- Set up charging stations, workstations and network connections, including basic Wi-Fi and IP configuration.
- Train users and support customers during go-live.
Maintenance and technical support
- Carry out routine inspections, preventative maintenance and firmware updates.
- Diagnose and resolve hardware, software and connectivity issues, escalating complex cases when needed.
- Respond to service requests within agreed SLA timeframes.
- Use remote diagnostic tools to troubleshoot issues.
- Support the management of spare parts, consumables and replacement components.
Customer support
- Provide friendly, professional on-site technical support and act as a reliable company representative.
- Give customers clear operational guidance and user assistance.
- Support product demonstrations, pilot projects and customer onboarding.
- Build positive relationships that encourage successful long-term use of our robots.
Performance, records and logistics
- Monitor robot performance and improve maps, routes, workflows and operational logic.
- Support data collection for performance reporting and ROI analysis, and provide feedback to product and engineering teams.
- Complete installation reports, service logs, maintenance records and incident reports.
- Maintain accurate records in CRM and maintenance systems.
- Prepare equipment for installations and assist with stock and warehouse tasks.
- Drive to customer sites, suppliers and the warehouse to transport equipment or materials when required.
- Follow health and safety, data protection and company procedures.
What we are looking for
Essential
- A practical interest in robotics, automation, electronics, IT support or engineering.
- Basic hands-on troubleshooting skills and confidence learning new hardware and software.
- Basic understanding of networking and software troubleshooting.
- Clear communication skills and a helpful, customer-focused approach.
- Ability to work independently after training and as part of a wider team.
- Good organisation and accurate record keeping.
- Full UK driving licence and willingness to travel nationwide, including occasional overnight stays.
- Right to work in the UK.
Helpful but not essential
- Previous experience in technical support, field service, engineering or customer service.
- Experience working on customer sites in hospitality, retail, logistics or commercial environments.
- A technical qualification, apprenticeship or relevant personal projects.
- Familiarity with Android devices, IoT or cloud-connected systems, robotic mapping or SLAM, or preventative maintenance.
What we offer
- Salary of £26,000–£30,000 per year.
- Structured training on advanced robotics systems.
- Opportunity to work with cutting-edge robotics, AI and automation technologies.
- Clear career progression in a growing robotics company.
If you enjoy technology, practical problem-solving and helping customers, please contact us at [email protected]
Pay: £26,000.00-£30,000.00 per year
Ability to commute/relocate:
- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing to travel to customer sites across the UK, including occasional overnight stays?
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
