Job Summary
Duties
To work in an integrated and co-ordinated manner within a community/support setting.
To possess good written and communication skills
To dress appropriately for work, wearing clothes suitable for the varied role.
1. To participate in appropriate training.
2. To ensure the property and emergency exits are kept clear and accessible at all times.
3. To familiarise yourself with company policies, procedures and ethos.
4. To carry out duties in a sensitive, anti-discriminatory manner.
5. To work as part of a team.
6. To respect confidentiality at all times.
7. To comply with Data Protection Regulations (GDPR). Please refer to our full Privacy/Procedure.
8. To carry out your duties in line with our policy on equality, harassment, and racial equality. (Please refer to our Policy Statement).
To provide a range of duties, including Reception, Housekeeping and Bar Service
Reception:
· Greet and welcome all guests in a warm, genuine, and friendly manner
· Answer incoming calls in a professional manner
· Understand the process of booking in / registering guests
· Ensure that guests receive the best possible service throughout the duration of their stay
Housekeeping:
Depending on the shifts you are covering you may be required to cover housekeeping tasks:
To maintain and upkeep a high standard of cleanliness throughout the hotel, including bedrooms, reception and communal areas.
· Laundry: change sheets and make beds
· Ironing
· Sanitize bathtubs, showers, and toilets
· Sweep and mop floors, vacuum carpeting
· Dust furniture
Bar:
Depending upon the shift you are covering, you may be required to serve alcoholic and non-alcoholic beverages.
· Taking beverage orders from guests
· Provide a positive and friendly guest experience by interacting in a professional manner
· Collect money for drinks served and provide change as needed
· Check identification to verify legal age requirements
· Balance cash receipts
· Clean the bar, tables, chairs, and work area to maintain a sanitary environment
Kitchen:
Depending upon the shift you are covering, you may be required to assist with food preparation and general kitchen duties.
· Ensure the food preparation areas are clean and hygienic
· Wash utensils and dishes and making sure they are stored appropriately
· Prepare ingredients and cook foodstuffs
· Dispose of rubbish
· Organise linen laundry
· Clean food preparation equipment, floors and other kitchen tools or areas
Qualifications
- Strong communication skills with a positive attitude and professional demeanor
- Ability to multitask efficiently in a fast-paced environment
- Basic computer literacy, including familiarity with MS Office applications
- Reliable, punctual, and eager to learn new skills
- Previous experience in administrative support or customer service is a plus but not required
- Ability to stand or walk for extended periods and perform physical tasks as needed
Pay: £13.00-£13.50 per hour
Expected hours: 20.0 – 25.0 per week
Benefits:
- Free parking
- On-site parking
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Erdington B24 8BJ (preferred)
Work Location: In person
