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Residences Assistant
Requisition ID: 29525
Location:
Newcastle, GB
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Contract Type: Open Ended
Working Pattern: Full Time
Posted Date: 8 Jul 2026
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Salary: £26,093 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 22 July 2026
The Role
Accommodation Services are looking to recruit a motivated individual to work as part of the Accommodation Team.
You will be required to carry out day-to-day cleaning duties and also deep cleaning in student accommodation. Experience of working as part of a team and in a customer service environment is essential.
You must also have a flexible approach to working and be able to work at other residence sites as required.
Post – 37 hour per week, Monday to Friday 8:00am – 16:30pm.
Weekend work maybe also required as business needs.
Contract - Permanent.
Informal enquiries should be directed to Kathleen Sultman, Residence Team Leader
[email protected]
For further information about Accommodation Services see: https://www.ncl.ac.uk/accommodation/
Key Accountabilities
To clean, maintain, undertake general tasks and provide services to designated interior and/or exterior areas and associated fixtures, fittings and equipment within them to pre-determined standards and frequencies in order to ensure delivery of a high-quality accommodation service
To follow Statutory, University and Accommodation Services’ Health and Safety Policies and Procedures when undertaking tasks in order to ensure a safe and secure environment for residents, staff and visitors
To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and take immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage
Where required, assist with stock control and issue of goods, using predetermined checklists, in order to ensure an efficient service and minimal wastage
To report concerns relating to a customer’s wellbeing to line manager or supervisor to ensure health and welfare of all customers
To deal with any routine customer queries or complaints to ensure continued customer satisfaction, referring complex matters to line manager
To assist the University in promotional activities e.g. showing prospective students and other visitors around during visit days
To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge
The Person
Knowledge, Skills and Experience
Customer focused approach
Ability to communicate clearly
Ability to follow instructions clearly
Must be a good team worker and equally able to work alone
Flexible and adaptable approach
Standards orientated
Ability to prioritise workload and remain calm under pressure
Positive approach to personal and skill development
Reliable and dependable
A positive flexible “can do” attitude and enthusiastic approach
Able to work in other locations as required
Desirable
General knowledge of cleaning duties and safety issues
Experience of working in hospitality and catering environment
Working in a customer orientated service environment
Smart appearance
Attributes and Behaviour
Team working
Gets involved with team tasks
Shares relevant and useful information with others
Talks about other team members in a positive way
Willing to help others and share workload
Delivering Services
Strive to deliver high quality results
Is enthusiastic in getting the job done on time
Takes responsibility for own and cooperates with others in achieving targets
Projecting Confidence
Projects energy
Enthusiastic and positive outlook
Demonstrates self-assured manner
Finding Solutions
Looks at ways of overcoming obstacles rather than coming to a standstill
Keeps an open mind to alternative ways of doing things
Confidently deals with a broad range of information
Qualifications
Literate and numerate
Desirable
Training in Control of Substances Hazardous to Health (COSHH)
Training in Manual Handling
Knowledge of Health and Safety Practice
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 29525
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