Job Summary:
Join Our Team as an Internal Sales Executive !
If you are a skilled communicator who excels at building relationships over the phone, and possess a natural ability to empathize with customers, we want to hear from you!
Kingswood Mobility Group is a dynamic and well-established group of companies dedicated to providing innovative mobility solutions that enhance the lives of individuals. With our leading brands, Willowbrook, The Recliner Factory, and Assistive Bathing, we have become industry leaders known for our high-quality products and exceptional customer service.
As an Internal Sales Executive, you will play a crucial role in maximizing sales opportunities and achieving revenue targets. Your primary responsibilities include proactively contacting prospects, developing new business opportunities, and ensuring smooth sales operations. As well as this you will be responsible for retaining orders for the business for any customers that are looking to cancel. Your results-oriented mindset and excellent communication skills will be key in exceeding sales targets.
Principal Accountabilities/Responsibilities
- Maximizing post-appointment sales opportunities by proactively contacting prospects identified from internal reports.
- Developing new business opportunities by following up on quotation requests received from customers.
- Provide Excellent customer service to new and existing customers
- Create and promote a seamless customer journey
- Provide feedback and analysis of any customers that do not convert to sales
- Collaborating with Sales Managers to address any sales-related concerns, ensure smooth sales operations and deal effectively with customer queries/complaints.
- Updating sales figures daily and effectively communicating them to Regional Consultants and Directors.
- Processing sales amendments promptly and efficiently, following the company's established procedures.
- Screening and appropriately handling telephone call enquiries and requests.
- Assisting with Urgent Action Report (UAR) issues as directed by Customer Service.
- Keeping all relevant departments informed of customer communication updates.
- Providing quotations to customers when requested, ensuring timely and accurate responses.
- Directing customer details to sales personnel as directed, facilitating efficient lead management.
- Performing any other duties deemed necessary to support the internal sales function.
- Being flexible and willing to travel between sites and to different events as required.
- Retain orders through discussing any objections with customers and utilising the business tools available
Key Requirements
- Previous experience in an internal sales or telesales role is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal and relationship-building abilities.
- Proven ability to work collaboratively in a team-oriented environment.
- Results-oriented mindset with a track record of meeting or exceeding sales targets.
- Highly organized with the ability to manage multiple tasks and priorities effectively.
- Proficiency in using CRM software and other relevant sales tools.
- Demonstrated problem-solving and decision-making skills.
- Flexibility to adapt to changing business needs and travel requirements.
- A commitment to maintaining a safe working environment.
You will work a 35 hour week Monday to Friday 9.00am to 5.00pm.
The salary range for the role is £23,751 with an OTE of up to £38K !
Join our team at Kingswood Mobility Group and make a real difference while enjoying a rewarding and challenging career. Please note that this job advert outlines general responsibilities and may be modified as our company evolves to meet its needs.
Job Type: Full-time
Pay: Up to £38,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- Sales: 2 years (required)
Work Location: In person
