Location: Manchester
Working pattern: Full-time
Salary - £26,000 per annum
About the role
This is a hands-on, people-facing role at the heart of our Manchester HQ. As Workplace Experience Coordinator, you'll be responsible for creating a genuinely welcoming environment for colleagues, clients, and visitors across our five-storey office. You'll keep things running smoothly day to day — from managing reception and meeting rooms to supporting internal events and wellbeing initiatives — while acting as a visible ambassador for our culture and values.
What you'll be doing
- Welcoming visitors, clients, and colleagues professionally and ensuring a positive first impression at all times
- Maintaining reception and communal areas to a consistently high standard across all five floors
- Managing visitor sign-in processes in line with health and safety requirements
- Answering incoming calls and directing queries promptly and professionally
- Managing office supplies, including stationery, refreshments, and breakfast items
- Coordinating incoming and outgoing post, deliveries, and courier services
- Overseeing meeting room bookings and ensuring rooms are prepared, presentable, and equipped
- Acting as the key point of contact for facilities queries, liaising with building management and external suppliers
- Supporting office operations, wellbeing initiatives, and internal events
- Providing ad hoc administrative support to teams as required
- Proactively identifying opportunities to improve the workplace and client experience
What you'll bring
- Previous experience in a reception, front of house, or office management role
- Confidence managing multiple priorities in a busy office environment
- Experience coordinating meetings, events, or office operations
- Strong interpersonal, verbal, and written communication skills
- Excellent organisational skills and attention to detail
- Confidence using Microsoft Office and general office systems
- Strong problem-solving skills and the ability to work under pressure
- A proactive, can-do attitude with a genuine interest in delivering great service
Desirable
- Customer service training or relevant professional development
- Experience in facilities coordination or workplace operations
What's on offer
- A varied, people-facing role at the centre of a busy professional office
- The opportunity to shape the workplace experience at our Manchester HQ
- A collaborative, inclusive team culture with a focus on colleague wellbeing
Additional information
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds and experiences.
