Customer Service Advisor
(Known internally as a Senior Property Services Advisor)
Beeston, NG9 1LA - £29,025 - £30,553 - 37.5 hours, Monday to Friday
Fixed-term contract (6 months) commencing 5 October 2025
Free parking available (subject to availability)
The office is conveniently located just a 10-minute walk from Beeston Train Station.
Are you passionate about delivering excellent customer service and solving problems? Join our Customer Contact Team and play a key role in supporting customers with property repair and maintenance enquiries.
As a Senior Customer Service Advisor, you'll work in a fast-paced environment, handling customer enquiries across multiple channels and ensuring issues are resolved efficiently and professionally.
Why Join Us?
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Competitive salary and benefits package
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Full training and ongoing development
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Supportive and inclusive team environment
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Opportunity to make a real difference to customers
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Hybrid working available once fully trained (on applicable shifts)
What We're Looking For
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Excellent communication and problem-solving skills
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A positive, customer-focused attitude
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Ability to thrive in a busy team environment
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Previous customer service experience is desirable but not essential
You'll be required to work between 8am and 6pm, Monday to Friday, on a rotating shift basis. Once fully trained, you'll have the flexibility to work remotely when on a 10am to 6pm shift.
Ready to take the next step in your career? We'd love to hear from you. Apply today!
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
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