Job Description
Hours:36 hours per week - Maternity leave cover
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
What You Will Be Doing:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow up appointments
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Enter requests for home visits onto the Primary Care Practitioner clinic list for triage. Ensuring careful recording of all relevant details
- Advise patients of relevant charges for private services (non General Medical Services) accept payment and issue receipts
- Enter patient information onto the computer as required
- Complete administration tasks as requested
- Undertake any other additional duties appropriate to the post as requested by the Partners or Management
What You Will Need To Have:
- Ability to deliver high levels of customer care.
- Strong communication and interpersonal skills
- Ability to learn and operate relevant computer systems.
- Ability to multi-task, remaining calm and professional even in a pressurised customer service environment.
- Good approach to teamwork.
- Ability to make decisions in line with current policies and information
Additional Information:
Boroughbury Medical Centre is committed to safeguarding and promoting the welfare of its staff and patients. We expect all our staff to be aware of their responsibilities to protect staff and patients from abuse or harm. Successful applicants may be required to undertake a DBS check or Disclosure Scotland check and to provide proof of their right to work in the UK.
Job Type: Full-time
