About Us
Personal Homecare Pharmacy is a trusted, digital-first clinical homecare provider with over 15 years of experience delivering personalised pharmaceutical services across the UK. We collaborate with NHS trusts, hospitals, and pharmaceutical manufacturers to ensure patients receive their prescribed medications safely and conveniently at home from prescription to doorstep.
As a growing SME that has earned its place alongside established industry names, were proud of our track record of innovation, patient-centred care, and operational excellence. Our technology-driven approach including real-time tracking, e-prescribing, and precision analytics sets us apart in the homecare pharmacy landscape.
Were now looking for a Quality Assurance & Health and Safety Advisor to join our team and play a key role in keeping our people safe, our processes compliant, and our standards high.
The Role
The QA & H&S Advisor plays a pivotal role in maintaining high standards of quality, regulatory compliance, and health and safety across the organisation. This is a broad, cross-functional role that combines pharmaceutical quality assurance with proactive health and safety management, information governance, and support for data-driven decision-making. Youll work closely with internal teams and external stakeholders to embed a strong compliance and safety culture throughout the business.
Key Responsibilities
Quality Assurance & Compliance
- Maintain and support core QA processes including document control, CAPA tracking, internal and external audit coordination, complaint and deviation investigation, and change control oversight
- Conduct and document CAPAs for IT-related incidents, including root cause analysis, corrective actions, and follow-up reporting
- Ensure compliance with ISO 9001, UK GDPR, MHRA/GPhC pharmaceutical regulations, and ISO 27001
- Develop, review, and update Standard Operating Procedures (SOPs) and policies, particularly those relating to IT and information security
- Analyse quality trends and performance data to identify systemic issues and improvement opportunities
- Prepare and present reports on QA metrics, audit outcomes, and improvement plans to internal stakeholders
- Deliver training and support to staff on QA processes, compliance requirements, and continuous improvement
- Collaborate across departments to embed quality standards into day-to-day operational workflows
Health & Safety
- Act as the primary point of contact for health and safety across the organisation
- Develop, implement, and maintain health and safety policies, procedures, and risk assessments in line with UK legislation (Health and Safety at Work Act 1974, COSHH, RIDDOR, DSE, and related regulations)
- Conduct and review workplace risk assessments including manual handling, COSHH, fire safety, and DSE assessments
- Investigate incidents, near misses, and accidents completing RIDDOR reporting where required and identifying root causes and preventive actions
- Coordinate and maintain records for statutory compliance, including fire safety checks, equipment inspections, and first aid provision
- Deliver H&S inductions and ongoing training to staff, ensuring awareness of responsibilities and safe working practices
- Liaise with external bodies such as the HSE, local authorities, and occupational health providers where required
- Support the Senior Leadership Team in developing a positive safety culture across the organisation
- Maintain the organisations H&S documentation, audit schedule, and management system in line with ISO 45001/OHSAS 18001 standards
- Monitor and report on H&S performance metrics, trends, and legislative changes
Cyber Security & Information Governance
- Coordinate and maintain NHS Secure Email Standard registration and accreditation
- Lead responses to client cyber security assessments, Data Protection Impact Assessments (DPIAs), and GDPR compliance reviews
- Support the implementation and ongoing adherence to ISO 27001 standards
- Assist in managing information governance documentation and risk registers
- Liaise with IT, the DPO, and compliance teams to ensure secure data handling practices
Data & Analytics Support
- Act as a Data Champion, working closely with the Head of Data & Analytics to promote data quality, integrity, and literacy across the business
- Support the development and maintenance of Power BI dashboards relating to quality, compliance, and H&S performance
- Assist with data collection, validation, and reporting processes across quality and H&S domains
What Were Looking For
Experience & Knowledge
- Proven experience in a Quality Assurance role within a regulated environment, preferably pharmaceutical or healthcare
- Demonstrable experience in a health and safety advisory capacity, including risk assessment, incident investigation, and policy development
- Understanding of regulatory frameworks including ISO 9001, ISO 45001/OHSAS 18001, ISO 27001, MHRA, GPhC, and UK GDPR
- Experience conducting CAPAs for operational, IT, or H&S-related incidents
- Familiarity with NHS secure email standards, cyber security assessments, and DPIA processes
- Experience developing SOPs, policies, and training materials
Skills & Attributes
- NEBOSH General Certificate (or equivalent) essential
- NEBOSH Diploma or equivalent desirable
- Proficiency in Power BI or similar data visualisation tools desirable
- Excellent attention to detail with strong analytical and problem-solving skills
- Clear, confident communicator across all levels of the organisation
- Able to manage competing priorities and work collaboratively across departments
- A proactive, solutions-focused approach with a genuine commitment to continuous improvement
What Youll Get
- Competitive salary of £36,000 £38,000 per annum
- Company pension contribution
- Birthday leave
- Volunteer days time to give back to causes that matter
- Annual leave that increases with length of service
- YuLife wellbeing app
- Employee Assistance Programme (EAP)
- Online GP access
- Blue Light Card
- Real opportunities for progression within a growing organisation
