Are you passionate about technology and enjoy solving technical challenges? Sandwell College is looking for a proactive and customer-focused IT Technician to join our IT Services team on a 12-month fixed-term maternity cover contract.
Supporting more than 15,000 students and staff across The Sandwell Colleges, you'll play a vital role in ensuring our technology infrastructure enables outstanding teaching, learning and business support. Based at our Sandwell College campus, with opportunities to work across other college sites when required, you'll provide first- and second-line technical support while helping to maintain a modern, innovative and reliable IT environment.
Whether you're installing new equipment, troubleshooting technical issues or supporting users with digital technologies, you'll make a real difference every day while developing your skills within a busy and supportive IT team.
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Provide responsive first- and second-line IT support to staff and students through the College Helpdes
- Install, configure, maintain and relocate a wide range of IT equipment, including PCs, laptops, Apple Macs, tablets, printers, SmartScreens, projectors, webcams and other peripherals
- Deploy software applications and desktop builds using the College's desktop management systems
- Carry out user account administration and support desktop management activities
- Diagnose and resolve hardware, software, network and connectivity issues
- Support users with College systems, applications and digital technologies, providing advice and guidance where required
- Maintain accurate IT documentation, asset registers and audit records
- Promote high standards of IT security, confidentiality and customer service
- Assist with enrolment activities and other College-wide operational support when required
- Participate in training and continuous professional development to maintain up-to-date technical knowledge
We are looking for someone who can demonstrate:
- An Advanced Level qualification or equivalent in an IT-related subject
- GCSE English and Maths (or equivalent)
- Experience working within a busy IT support environment, ideally within education
- Strong knowledge of Windows desktop operating systems, hardware installation and software deployment
- Experience supporting a wide range of IT peripherals, including printers, SmartScreens, webcams and audio-visual equipment
- Experience troubleshooting desktop, hardware and network connectivity issues
- Knowledge of desktop management systems and software deployment tools
- Excellent customer service, communication and problem-solving skills
- Strong organisational skills with the ability to maintain accurate technical documentation
- A flexible and adaptable approach with the ability to prioritise a varied workload.
- A full UK driving licence and access to a vehicle
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Top-Tier Salaries – We offer
sector-leading pay with some of the most competitive salaries around
Unbeatable Time Off – Enjoy
35-50 days of annual leave, plus
8 bank holidays AND extra time off at Christmas – because work-life balance is essential
Fast-Track Your Career – Take advantage of
dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
- ️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
Fitness Perks – Enjoy our
college gym facilities or discounted rates at local gyms to keep you feeling your best
Generous Pension Contributions – We invest in your future with
23.68% employer contribution for teaching roles and
21.5% for non-teaching roles
Retail & Travel Discounts – Unlock
exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
Free Will Writing – We’ve got your back with professional support for your future planning
Free Flu Vaccine – Stay healthy and protected at no cost to you
Wellbeing Support – Access
confidential counselling services and wellness platforms to support your mental and emotional health
We Celebrate You! – We recognise and appreciate your hard work with
awards, recognition events, and celebration days throughout the year.
Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively.
Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.
Please note that as part of our onboarding process, you will be required to either undergo an Enhanced DBS check or provide your existing Enhanced DBS certificate if you are registered with the Update Service.
We expect all applicants to be fully transparent about any information that may be disclosed as part of this check so that we can discuss it at the earliest opportunity. For more information on what may show on your Enhanced DBS check please visit: https://vetting.com/blog/what-shows-and-doesnt-on-a-dbs-check/
We reserve the right to close this job vacancy before the advertised application deadline.
