Crawfords is currently seeking a highly motivated and experienced Parts Sales Advisor to join our team.
As the Parts Sales Advisor, you will play a vital role in assisting customers, providing expert advice, and ensuring they receive the right parts and consumables for their machinery. Your exceptional customer service skills and product knowledge will be essential in delivering a seamless and satisfactory experience to our valued customers.
At Crawfords, our culture and values form the foundation of our organisation. We are a company that values family, trust, passion, and respect, and we are seeking a dynamic individual who shares these core commitments. If you are ready to make a meaningful impact and contribute to the ongoing success of our organisation, we would love to hear from you.
This is an exciting opportunity to join a company with a rich history and a bright future. If you are ready to take the next step in your career and join a team that values excellence, apply now to become a part of Crawfords . Together, we will continue to provide exceptional service to our valued customers while upholding our commitment to family, trust, passion, and respect.
Key Responsibilities:
· Identifying customer spare parts requirements: In-store, over the phone, and via email, using online parts systems
· Sales Order Processing and Invoicing: Using our Dealer Management System (Ibcos Gold)
· Organising part returns: Within time restrictions and coordinating with couriers
· Assisting with rolling stock-taking programmes: Ensuring all stock is correctly located at all times
· Pre-picking of parts
· General housekeeping: Maintaining tidiness of the department
· Maintaining a clean and safe working environment
· Managing goods in and out: Receiving, checking, and putting away supplier deliveries, and informing of shortages or damaged stock
Key Skills & Responsibilities:
- Excellent customer communication skills and telephone manner essential
- Agricultural machinery or automotive knowledge essential
- Computer literacy: Confident using Microsoft Word, Excel, and Office
- Ability to work under pressure and in a fast-paced environment
- Good time keeping
- Flexibility: Willing to adapt when needed
- Multi-tasking ability
- Deadline orientated
- Organised
- Experience working with Ibcos Gold system: Advantageous but not essential, as full training will be provided.
- Ability to work under pressure in a fast-paced environment as part of team and independently
Package & Benefits
· Hourly Rate, starting from: £12.50 (depending on experience, to be discussed in detail at interview stage)
· Apprenticeship Route Available: For candidates wishing to develop through a structured training programme
· Working Hours: 8am to 5.00pm, Monday to Friday. During Harvest, hours will be 7.30am to 6.30pm, with weekend and additional hours required for shows/working days throughout the year on a rota basis.
· Holidays: 22 days holiday, plus 8 Bank Holidays
· Crawfords Loyalty Scheme: Length of Service
· Westfield Healthcare Plan and Incentives
· Health Assured (Employee Assistance Programme)
· Company Pension
· Company Offers and Discounts
Job Type: Full-time
Pay: From £12.71 per hour
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Ashford TN27 0AN: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
