Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, Leicester LE3 8RA
Salary: Grade 7 £26,832 - £28,146 per annum (Pro rata for part time) Pay award pending
Working Hours: 37 hours per week. Monday – Thursday, 9.00am – 5.00pm and Friday 9.00am – 4.30pm
Contract Type: Fixed Term until 31 March 2029
Closing Date: Friday 25 September 2026
Interview Date(s): potentially 6, 7, 8 October 2026
Are you looking for a role where you can make a real difference to people at times when they need help most?
About the Role
As an Integrated Lifestyles Advisor, you will talk to adults who have been supported through the Crisis and Resilience Fund. Your work will be over the phone both at County Hall and off site locations.
You will listen carefully to each person’s situation, ask evaluation questions on their experience so far and further open questions to decide what additional support is needed. This may include helping people access other services such as housing help, health services or community organisations.
You will record information accurately, follow clear processes, and make sure people receive the right help as quickly as possible. Some calls may involve sensitive or upsetting issues, so it is important to remain calm, kind and professional at all times. Where there are safety concerns, you will follow safeguarding procedures and pass cases to the appropriate team.
This role requires flexibility as you will support both the First Contact Plus team and the Crisis and Resilience Fund Team. The successful candidate will be given extensive training to ensure you can support both residents and the teams to the best of your ability.
You will help the service improve by tracking cases, sharing examples of good practice, and supporting team activities such as training.
This role is ideal for a flexible individual who wants to make a real difference to people at times when they need help most.
About You
To apply for this post, you must:
- Hold NVQ2 in Business Administration or equivalent relevant qualification or relevant experience
- Have experience of liaising with customers using a variety of methods
- Have experience of working in a customer facing role or environment delivering excellent customer care
- Have experience of accurately capturing storing and retrieving info to meet organisational and customer needs
- Have excellent communication skills both written and verbal, including active listening and clear information-gathering
- Be skilled at accurately capturing, recording and retrieving information using databases, CRM systems and MS Office
- Be able to adapt to dealing with all kinds of customers in order to assist them adequately. To be tactful, diplomatic and resilient when dealing with distressed or challenging customers
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Gemma Andrews Crisis and Resilience Project Manager
Telephone: 0116 305 5427
Email: [email protected]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .
By applying for this post, you agree to our Terms and Conditions .
