No two days look exactly the same here, and that’s part of what makes it work.
As a Key Account Manager, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.
You’ll be trusted to get stuck in, make decisions, and see things through.
You'll join our growing Infrastructure team, supporting some of the UK's largest construction projects including HS2 and the Lower Thames Crossing. As a Key Account Manager, you'll build strong customer relationships, drive account growth, and work closely with operational and supply chain teams to deliver exceptional service across major live infrastructure projects throughout the South.
Managing day-to-day delivery across major infrastructure projects and key contractor accounts
Building strong relationships with site teams, procurement leads, plant teams, and operational stakeholders
Conducting regular customer visits across HS2, LTC, and wider infrastructure projects throughout the South
Coordinating plant, equipment, consumables, and service requirements across live project environments
Working closely with operational and supply chain teams to ensure projects are delivered on time and within budget
Monitoring KPIs, SLAs, and service delivery performance to ensure customer expectations are exceeded
Identifying operational improvements and opportunities to enhance customer experience and commercial performance
Supporting project mobilisations, planning activity, forecasting, and reporting
Identifying opportunities to grow accounts through additional products, services, and solutions across the HSS ProService offering
Providing clear updates on project risks, opportunities, actions, and account performance
We’re looking for someone who knows how to get things done and works well with others to make it happen.
You don’t need to tick every single box, but you’ll likely bring:
Experience within construction, infrastructure, hire, utilities, rail, civils, or industrial supply environments
Strong experience managing key customer relationships in a fast-paced commercial environment
Excellent stakeholder management and relationship-building skills
Commercial awareness with the confidence to identify growth opportunities and drive account performance
The ability to manage multiple workstreams and priorities across complex live projects
A proactive, solutions-focused mindset with strong operational awareness
Confidence working both strategically and hands-on within customer environments
Excellent communication, organisation, and problem-solving skills
Full UK driving licence and willingness to travel across the South regularly
Experience supporting major infrastructure projects such as HS2, highways, rail, energy, civils, or utilities would be highly advantageous.
Most importantly, you’ll bring the mindset of a Pro:
25 days holiday plus bank holidays
Your birthday off every year to spend how you want
Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
Flexible and hybrid working
Free onsite gym at head office
Training and development opportunities to keep growing your skills and career
️ Discounts and cashback through our perks platform
Flexible benefits including Cycle to Work and Holiday Buy
At HSS ProService, we’re here to take the friction out of hire.
We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.
But what really makes it work is our people. The Pros.
The ones who step in, solve problems, keep things moving and make life easier for customers and each other.
We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.
The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.
That means:
No big egos. No overcomplicated processes. Just good people doing good work together.
We’re not all the same, and that’s what makes us stronger.
Great ideas come from different people, different experiences and different ways of thinking.
Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? Apply anyway.
If you have questions about the role or recruitment process, email [email protected] and one of the team will help you out.
We’re on it. Together.
Always making it better.
