Business Development Executive – Late Shift
Working Hours: Monday to Friday, 12:00pm–8:00pm
Contracted Hours: 35 hours per week
Location: Bexley – 100% Office Based
Salary: £26,000 Base + Uncapped Commission
OTE: £55,000+
Company Overview
CST Training is an ambitious and rapidly growing private training company. We are a leading provider of professional development and vocational training across a wide variety of industries, including Construction, Project Management, and Leadership & Management.
Our portfolio includes qualifications and courses such as NVQs, CITB, PRINCE2, ILM and CMI.
Our mission is to empower individuals and organisations with the knowledge and skills they need to succeed. We value honesty and openness and promote a workplace built around teamwork, collaboration and delivering an exceptional experience for our customers.
As CST Training continues to grow, we are expanding the operating hours of our sales team to ensure prospective customers can speak to us later in the day. We are therefore looking for an experienced Business Development Executive to join our Late Shift, working from our Bexley office.
The Role
We are seeking a highly motivated and experienced Business Development Executive to join our office-based sales team.
This is a full-time late-shift position, working Monday to Friday from 12:00pm until 8:00pm, with a 35-hour working week.
You will primarily be dealing with inbound enquiries from prospective customers, understanding their training requirements, recommending the most appropriate courses or qualifications and converting opportunities into sales.
Working later than our standard office hours also means you will play an important role in ensuring customers who enquire later in the day receive a fast, professional response rather than having to wait until the following morning.
The ideal candidate will have a strong background in sales, preferably with knowledge or experience of construction qualifications, project management, or leadership and management courses such as NVQs, CITB, PRINCE2, ILM and CMI.
Full product training will be provided, but you must have the willingness and ability to continuously develop your knowledge as new qualifications are added to CST Training's portfolio.
Customer service is a major part of this role. Every enquiry is important, and we expect our Business Development Executives to provide a consistently high standard of service regardless of the complexity of the customer's requirements.
You will regularly communicate with customers from a wide range of backgrounds, so patience, empathy and professionalism are essential. You must be confident navigating language barriers, different levels of understanding and challenging conversations while maintaining a positive, respectful and solution-focused approach.
Key Responsibilities
- Manage and convert inbound sales enquiries into course bookings and longer-term opportunities.
- Respond quickly and professionally to customers contacting CST Training during the afternoon and evening.
- Drive sales across CST Training's portfolio of construction, project management and leadership & management qualifications.
- Sell construction training including NVQs, CITB courses and related qualifications.
- Sell professional development courses including PRINCE2, ILM and CMI.
- Understand each customer's requirements and recommend the most appropriate training solution.
- Build and maintain strong relationships with individual learners and business clients.
- Deliver exceptional customer service throughout the sales process.
- Follow up enquiries effectively and consistently to maximise conversion opportunities.
- Identify opportunities for repeat business, account development and cross-selling.
- Manage and develop relationships with larger B2B accounts.
- Conduct outbound calls and proactive follow-ups where required.
- Accurately maintain customer and opportunity information within our CRM.
- Work closely with the wider sales and marketing teams to support campaigns and promotions.
- Maintain strong knowledge of CST Training's products, qualifications and services.
- Consistently work towards individual and team sales targets.
Requirements
- Minimum 3 years' proven experience as a Business Development Executive, Sales Executive or similar sales role.
- Strong sales ability with a track record of achieving targets.
- Experience in B2B sales.
- Experience managing and developing relationships with larger clients.
- Confident communicating with customers by telephone, email and other channels.
- Comfortable making outbound calls and cold calling when required.
- Excellent communication and presentation skills.
- Strong relationship-building and customer service skills.
- Patient, professional and solution-focused approach to customers.
- Strong organisational and time-management skills.
- Experience using CRM software and sales tools.
- Working knowledge of HubSpot is desirable.
- Experience within education, professional development, construction training or a related sector is highly desirable.
- Willingness to continuously learn new products and qualifications.
- Must be able to work Monday to Friday, 12:00pm–8:00pm.
- Must be able to commute to our Bexley office, as this is a 100% office-based position.
Working Pattern
This position has been specifically created to extend the availability of our sales team and provide customers with access to CST Training later in the day.
Working days: Monday to Friday
Shift: 12:00pm–8:00pm
Contracted hours: 35 hours per week
Location: Bexley office
Working arrangement: 100% office based
Applicants should ensure they are comfortable with the permanent late-shift working pattern before applying.
Salary & Benefits
- £28,000 base salary.
- £55,000+ OTE.
- Uncapped commission structure.
- Daily bonus scheme.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Great office culture.
- Additional leave.
- Pension scheme.
- Cycle to Work Scheme.
- Nursery Scheme.
Join CST Training
This is an excellent opportunity for an experienced salesperson who wants to join a fast-growing training company while working a later Monday-to-Friday schedule.
If you are commercially driven, enjoy speaking with customers, take pride in providing excellent service and are looking for a role where your earning potential is directly linked to your performance, we'd love to hear from you.
Pay: £26,000.00-£55,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexible schedule
- On-site parking
- Referral programme
Work Location: In person
