We are seeking an experienced and motivated Service Manager to support the operational leadership of Surgical Services. Working closely with senior managers and clinical teams, you will play a key role in delivering high-quality, efficient services, ensuring performance targets are achieved, and driving service improvements across designated specialties. The post offers an exciting opportunity to contribute to strategic developments while maintaining a strong focus on patient care and operational excellence.
Provide day-to-day operational management support across the service.
Monitor and improve performance against key access and quality standards.
Support effective use of resources, capacity planning, and service delivery.
Work collaboratively with clinical and multidisciplinary teams to enhance patient pathways and outcomes.
Lead and coordinate service improvement initiatives and projects.
Analyse activity and performance data, producing reports and identifying areas for improvement.
Respond proactively to operational challenges and support the management of patient flow and waiting lists.
Contribute to workforce planning, staff engagement, and the implementation of organisational change.
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Support the Directorate General Manager in achieving operational, financial, and performance objectives.
Ensure services are delivered efficiently and meet agreed standards and targets.
Develop strong working relationships with clinicians and key stakeholders.
Assist in implementing service developments and new ways of working to improve quality and productivity.
Monitor activity, capacity, and performance, taking corrective action where required.
Coordinate responses to service-related concerns and contribute to effective governance and risk management.
Support business planning and financial management, including identifying opportunities for service improvement and cost efficiencies.
Promote a culture of continuous improvement, collaboration, and patient-centred care.
