We are seeking to recruit a reliable and self-motivated Band 3 supervisor to join the gynaecology outpatient administration team in Women’s Services on a full time basis, to be based at St James’s University Hospital.
The post holder will be the first line manager to a team of clerical staff on a day to day basis, providing a professional service to both service users and the gynaecology CSU, ensuring that high standards of customer services are provided at all times in a fast-paced working environment.
The Post-holder will be responsible for supervising on a day to day basis a team of clerical staff responsible for the administration and clerical duties within Gynaecology.
The post holder will assist in the organisation of the Departmental administration and clerical team’s workload to provide a comprehensive clerical service and ensure the delivery of a coordinated and consistent operational management service.
Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.
Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.
Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.
Ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings.
Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.
