Senior Housing Options Officer
North Tyneside Council is offering an exciting opportunity for an experienced and motivated individual to join the Housing Need Team. We are currently looking to recruit a Senior Housing Options Officer who will play a key role in delivering a high-quality Housing Options service, supporting customers with their housing needs and ensuring they receive excellent advice and assistance.
The role involves providing procedural support to the Housing Options team, acting as an initial point of contact for colleagues on system processes, customer enquiries and the housing register. You will be responsible for managing and responding to a range of enquiries, correspondence, appeals and complaints, completing comprehensive reviews of housing applications, and supporting the continuous improvement of the service through quality assurance, data analysis and performance monitoring.
The role requires excellent customer service and communication skills, with the ability to build positive relationships with customers, colleagues and partner agencies. You will work with customers who may be vulnerable or experiencing complex housing issues, ensuring that decisions are made fairly, consistently and in accordance with housing legislation, policy and the Council's procedures.
The successful candidate
The successful candidate will have experience of working within a Housing Options, Allocations or Homelessness service, together with a good understanding of the relevant legislation, statutory guidance and best practice. You will be confident in making sound decisions, managing competing priorities and resolving complex enquiries, appeals and complaints within agreed timescales.
You will be an effective communicator with excellent organisational and problem-solving skills, able to provide advice and support to colleagues while maintaining a strong focus on customer service and continuous improvement. Experience of analysing information, producing high-quality written correspondence and working collaboratively with internal and external partners will be essential.
This is an exciting opportunity to join a dedicated team committed to delivering excellent outcomes for residents while continually developing and improving the Housing Options service.
Contact
For an informal conversation regarding the vacancy, please contact:
Shakila Akhtar, Housing Options Manager
A Basic Level DBS Check will be required for this post.
Applications based upon flexible working arrangements are welcomed and will be given full consideration.
Please note, this is a Full time 37-hour post.
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council
