Job description
Proactive, professional, reliable receptionist required Monday-Friday, 8:15am- 16:15pm.
Our reception desks are a hive of activity and our receptionists are the first faces to greet our clients & their pets when they come through the door. Applicants must have a polite, warm, friendly manner and love pets!
Candidates must have previous reception / customer service experience and be able to multitask. Previous veterinary/animal care experience is a massive bonus.
General duties include :
- Meet & greet clients.
- Answer the telephone.
- Book in appointments and surgeries for clients.
- Understand how to prioritise medical emergencies and manage the daily appointment system accordingly. Give pet care advice WHEN APPROPRIATE with the support of the nurse/vet team. A large part of being successful in the role is the ability to understand how urgently a sick/unwell pet needs to be seen.
- Respond to emails.
- Liaising across our 3 surgeries to effectively manage the rota.
- Accurate stock monitoring and ordering.
- Ensuring the practice remains clean and tidy.
- Money handling, adhering to GDPR and client privacy.
- Answering insurance queries.
Specifications:
Monday- Friday 8:15am- 16:15pm, Ealing Surgery, W5 3TJ
Job Type: Part-time
Expected hours: 35 per week
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Sick pay
- Store discount
We are committed to building an inclusive workplace where everyone feels valued, respected and is treated fairly. We welcome applicants from all backgrounds regardless of race, gender, disability, religion, sexual orientation or age.
Please ensure your application includes a cover letter and please send any queries regarding the vacancy to: [email protected]
Job Types: Part-time, Permanent
Pay: From £13.40 per hour
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Sick pay
Application question(s):
- Please do provide a covering letter in addition to your CV.
Experience:
- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (required)
Location:
- London W5 3TJ (preferred)
Work Location: In person
