Burdwood Surgery, Wheelers Green Way, Thatcham, RG19 4YF
The position is for 21 hours per week.
The working pattern is: Tuesday 13:45 - 18:45, Wednesday 13:45 - 18:45, Thursday 13:45 - 18:45 and Friday 07:45 - 13:45.
The pattern is based on the needs of the business and is not able to be altered. The working pattern can vary depending on the needs of the business.
We are looking for a friendly, motivated, and proactive individual to work as part of our busy Reception team at Burdwood Surgery. This role is ideal for someone who enjoys helping people and wants to contribute to a supportive healthcare environment, providing a warm welcome, and helping patients access the care they need.
Successful applicants will join a friendly team of 9, supported by a dedicated Reception Manager and wider Management Team. You must be a team player, willing to learn, and looking for a fresh and rewarding challenge.
You will be the first point of contact for patients and visitors coming into the surgery, and via the telephone, so excellent communication skills, organisation, and resilience is essential. You will manage a range of administrative tasks, use our EMIS clinical system, and help ensure the smooth day today running of the practice.
We are unable to offer Visa sponsorship to candidates.
Please apply by submitting your CV and covering letter, detailing why you would like to work with us.
Main duties of the job
The role of Patient Services Advisor is very varied & involves, but is not limited to, the following:
- Provide a warm, professional, & efficient reception service to patients & visitors coming to Burdwood Surgery,
- Handle incoming telephone calls, manage appointment requests, & respond to general enquiries,
- Signpost patients to the correct professional to get them the appropriate care for their problem or concern,
- Promote, advise, & assist patients accessing services via our online portals (Anima),
- Contact patients to book follow-up appointments in line with practice processes & policies,
- Provide general assistance to the Practice team & project a positive & friendly image to patients & other visitors, either in person, via the telephone or via online providers, to ensure that they receive a positive experience of care when they contact or present at the Burdwood Surgery.
The role can be challenging but varied & full training will be provided. We also support our Patient Services Advisors to take on additional responsibilities with additional training to expand their knowledge & skills.
Candidates must have previous experience in a customer-facing role & be able to demonstrate excellent communication skills, plus the ability to work as part of a team. Previous experience in a healthcare role would be desirable.
A job description is available which has full listing of what is required for the post.
-------
Burdwood Surgery is a town practice located in the centre of Thatcham. We are a list holding practice with a list size of around 10,300 patients.
We provide our staff with several wellbeing initiatives, for example an employee assistance programme. We also have an entertainment committee who arrange social events for all our staff, including the staff Christmas Party at the end of the year.
What we offer:
- Regular company social events
- Access to the NHS Pension Scheme
- On-site parking
- Free refreshments
- NHS retail discounts (via Health Service Discounts & Blue Light Card)
- A supportive, friendly, and inclusive working environment.
We regularly review applications and reserve the right to close this vacancy early if we receive sufficient suitable applications for the role.
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
Application question(s):
- Please provide us with your email address so we can contact you about your application.
Experience:
- Customer service: 1 year (required)
Work Location: In person
