Do you have technical support experience?
Are you a confident communicator with a tech-savvy mind and a flair for problem-solving?
Do you speak fluent English and either German, French, or Spanish?
We're on the lookout for a talented Software Support Technician to become the voice of a rapidly growing, UK-based SaaS company. You'll be joining a fun, forward-thinking team where your voice matters, your ideas get heard, and your potential is limitless.
As a Support Technician your responsibilities will be;
- Troubleshoot and resolve a wide variety of queries with warmth, patience, and professionalism.
- Deliver support through phone, video, email, and chat — whichever way our clients need you.
- Run product demos, onboard new customers, and deliver engaging training sessions.
- Liaise between our customers and our internal teams, feeding back ideas for improvements.
- Travel occasionally for client meetings or trade shows (with time off in lieu for weekends).
What We’re Looking For:
- Fluency in English and one of the following: German, French, or Spanish
- Experience in a support technician role
- Strong communication skills — written and verbal.
- A calm, logical approach to problem-solving and customer care.
- An understanding of web technologies, HTML, CSS, or JavaScript.
- Experience with cloud platforms, video calls, or customer training.
- Experience juggling multiple priorities under pressure.
- A charming, articulate, and helpful demeanor.
Thank you for taking the time to read the job advertisement and we look forward to receiving your application.
Thank you for your interest in working with Recruitment Index. Since 2020 Recruitment Index have been working with fantastic talent across the Hertfordshire, Bedfordshire and London area. Due to the high volume of applications, it is not always possible to get back to each applicant with individual feedback. However, your application will be reviewed within the next 3-5 working days. Unfortunately, if you do not hear from us you will have been unsuccessful on this occasion however, we will keep you informed of any changes.
We regularly advertise so please keep an eye out for other roles in the future or feel free to submit your details on our website www.recruitmentindex.co.uk. This advertisement has been posted by Recruitment Index as an employment agency on behalf of our client.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
Application question(s):
- Do you have experience as a Support Technician?
- Do you have any experience in equipment rental or events?
- Can you reliably commute to Mill Hill within 30 minutes?
- Apart from English do you speak German, French or Spanish fluently?
Work Location: In person
