About Achieve, Change and Engagement (A.C.E)
Achieve, Change and Engagement (A.C.E) is a Lancaster-based organisation providing high-quality therapeutic and support services to individuals, families and communities. We are committed to promoting positive change, improving wellbeing, and ensuring people feel heard, supported and empowered. Our work is underpinned by strong values around safeguarding, equality, inclusion and community engagement.
About the Role
This is a key role providing administrative, reception, HR, project and marketing support to our staff, clients and volunteers, working closely with the Interim CEO and Clinical Lead. As Office Manager, you will be central to the smooth day-to-day running of A.C.E and often the first point of contact for clients and partners.
Key Responsibilities
- Managing internal and external referrals, enquiries and confidential client records
- Coordinating referral pathways and supporting clinical staff
- Collecting, maintaining and analysing data for monitoring and reporting
- Supporting HR administration including contracts, DBS checks, training records and inductions
- Assisting with project planning, compliance and budget monitoring
- Providing reception duties and ensuring office health, safety and safeguarding procedures are followed
- Supporting marketing activities, including social media management and events administration
About You (personal specifications)
Essential:
- Proven experience in an administrative or office management role
- Excellent organisational and communication skills
- Confidence handling confidential and sensitive information
- Strong IT skills (Microsoft Office, databases, email)
- Ability to manage multiple priorities and work independently
- Professional, welcoming and reliable with a strong sense of responsibility
- Commitment to equality, diversity and the values of A.C.E (see website)
Desirable:
- Experience in the charity, health, social care or voluntary sector
- HR administration experience (contracts, DBS, staff records)
- Data analysis or report preparation skills
- Social media or marketing experience
- Project or budget administration experience
What We Offer
- A part-time role with varied responsibilities
- The opportunity to make a real difference within the community
- A friendly, supportive and values-driven working environment
- Central Lancaster office location
How to Apply
Send your CV and a covering letter of no more than two sides of A4 stating why you have applied for this role and how you meet the personal specifications outlined above. Please email this to [email protected]
Application deadline: 9am, Tuesday 10th February
Interviews: Friday 13th February - afternoon / evening
For further information or for an informal discussion about the role please contact [email protected]
Job Types: Part-time, Permanent
Pay: £13,020.00 per year
Expected hours: 15 per week
Benefits:
Application question(s):
- Are you available to be interviewed on Friday 13th February?
Experience:
- Office Management: 3 years (required)
Language:
Work Location: In person
Application deadline: 10/02/2026
