Do you enjoy building relationships, solving problems and making a real difference to people's lives?
At Abri, we know that a home is more than just bricks and mortar. It's where people feel safe, raise their families and build their futures. That's why we're looking for a Housing Partner who genuinely cares about customer satisfaction to help us support communities across the capital.
You'll manage a patch of up to 600 homes across the London area and be the familiar face in the communities you support. Whether you're helping a customer through a difficult situation, resolving neighbourhood concerns, or working with local partners to improve an area, you'll play a key role in helping our customers thrive.
This is a role for someone who loves variety, enjoys working independently and isn't afraid to tackle challenges head-on. You'll have the freedom to manage your own patch while being part of a supportive and collaborative team that shares the same goal: creating safe homes and communities where people are proud to live.
Day to day, you'll:
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Build strong, positive relationships with customers and communities.
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Support customers to sustain their tenancies and access the help they need.
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Resolve tenancy issues, including anti-social behaviour and breaches of tenancy.
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Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
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Carry out estate and neighbourhood inspections, helping to ensure communities remain clean, safe and welcoming.
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Act as a visible and approachable representative of Abri within your patch.
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Take ownership of customer issues and see them through to resolution.
We're looking for someone who combines housing management experience with a genuine passion for customer service and takes pride in making a positive impact.
What you’ll need:
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Experience in housing management or a similar customer-focused role.
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Knowledge of tenancy management, tenancy enforcement and legal processes.
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Confidence managing difficult conversations and challenging situations.
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Great communication and relationship-building skills.
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Strong organisational skills and the ability to manage a varied workload.
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Experience using customer management systems and working digitally.
No car? No problem.
While you'll regularly need to be out and about meeting customers and visiting neighbourhoods, the location of the homes in your patch means you'll be able to do so easily via public transport which we'll reimburse you for.
If you'd love the opportunity to join a team as passionate about making a difference as you are and be part of a supportive, values-driven organisation, we'd love to hear from you!
For more information, be sure to take a look at the job description below.
INDABRI
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
