Job Specification – Smartphone Repair Technician & Tester
Company: iGo Life Limited
Location: Unit 3, Platform Business Park, Bert Smith Way, Market Drayton, TF9 3GY
Working Pattern: Full-time, Monday to Friday (5 days per week, office-based)
Reports To: Operations Manager
About iGo Life Limited
iGo Life Limited is a growing technology business specialising in mobile devices and consumer electronics. We are committed to delivering high-quality refurbished smartphones through expert repair, thorough testing and rigorous quality control. Based in Market Drayton, we pride ourselves on maintaining high standards, efficient processes and excellent customer satisfaction. The company is registered in Market Drayton and operates within the wholesale electronic and telecommunications equipment sector.
Role Overview
We are looking for a skilled and detail-oriented Smartphone Repair Technician & Tester to join our growing operations team. The successful candidate will be responsible for diagnosing faults, carrying out high-quality repairs, testing devices to ensure they meet our quality standards, and preparing smartphones for resale.
This is an excellent opportunity for someone with previous mobile phone repair experience who enjoys working in a fast-paced environment where quality and efficiency are equally important.
Key Responsibilities
- Diagnose hardware and software faults on smartphones.
- Carry out repairs including:
- Screen replacements
- Battery replacements
- Charging port repairs
- Camera repairs
- Speaker and microphone replacements
- Button and flex cable repairs
- Perform functional testing on repaired and incoming devices.
- Use diagnostic software and testing equipment to verify device performance.
- Ensure all devices meet company quality standards before dispatch.
- Accurately record repairs, test results and inventory movements.
- Maintain a clean, organised and safe repair workspace.
- Assist with stock control of repair parts and consumables.
- Escalate complex technical issues where necessary.
- Support continuous improvement of repair and testing processes.
- Work collaboratively with warehouse, operations and customer service teams.
Skills & ExperienceEssential
- Previous experience repairing smartphones (Apple, Samsung and other Android devices).
- Strong diagnostic and fault-finding skills.
- Excellent attention to detail.
- Good manual dexterity and confidence using precision tools.
- Ability to work independently and manage workload effectively.
- Basic computer skills.
- Good communication skills.
- Reliable with a positive, can-do attitude.
- Experience with refurbished mobile devices.
- Experience using diagnostic software.
- Knowledge of data wiping and device grading standards.
- Experience within electronics refurbishment or repair environments.
Personal Attributes
- Quality focused
- Organised and methodical
- Team player
- Positive attitude
- Willingness to learn new repair techniques
- Able to work efficiently while maintaining high standards
What We Offer
- Competitive salary (dependent on experience)
- Monday to Friday working pattern
- No weekend working
- Full-time office-based role in Market Drayton
- Ongoing training and development
- Opportunity to grow within a fast-expanding technology business
- Friendly and supportive working environment
Success in the Role
The successful candidate will consistently deliver high-quality repairs, maintain excellent testing accuracy, contribute to operational efficiency, and help ensure customers receive devices that meet the highest quality standards.
Job Type: Full-time
Location: Office-based, Market Drayton
Working Hours: Monday to Friday, 5 days per week
Pay: £22,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Application question(s):
- This is an on-site role based in Market Drayton. Candidates must be able to work from our office and should live within a reasonable commuting distance; typically this suits those living within approximately 0–15 miles, depending on travel links.
Work Location: In person
