Job Overview
Are you looking for your next opportunity within the IT function at Mitie?
We are seeking an experienced and driven IT Manager to support the delivery of technology services across the JPECCS contract in Scotland.
This role is critical in ensuring IT services are aligned to front-line operational needs across courts, custody suites, and escorting bases. Acting as the key interface between operational teams and IT, you will ensure technology solutions are effective, secure, and enable safe and efficient service delivery.
You will work closely with stakeholders including SPS, operational teams, and suppliers, while travelling across locations to maintain strong visibility and relationships.
Main Duties
Act as the primary link between operational teams and IT, ensuring IT services meet contract and operational requirements
Lead the delivery of site-based IT solutions, managing projects end-to-end
Oversee IT service delivery, incidents, and project activity in line with service levels and priorities
Coordinate internal teams and third-party suppliers to deliver high-quality, cost-effective solutions
Develop and maintain IT project plans, providing structured updates and governance reporting
Engage key stakeholders to understand requirements and proactively identify future IT needs
Travel across operational sites to ensure alignment with front-line delivery
Ensure compliance with security standards, policies, and contractual requirements
Identify and manage IT risks, escalating issues where necessary
Support operational processes such as starters/leavers, supplier access, and system usage
Drive continuous improvement of IT services, performance, and user experience
What we are looking for
We are looking for a proactive, organised, and collaborative individual who can deliver high-quality IT services in a complex operational environment.
Key skills and experience:
Strong experience in IT service delivery, operations, or infrastructure management
Proven ability to manage multiple priorities, projects, and stakeholders
Experience working with third-party suppliers and driving performance
Strong understanding of information security, compliance, and governance requirements
Ability to translate operational needs into practical IT solutions
Excellent communication skills with the ability to engage a wide range of stakeholders
Highly organised with strong planning and prioritisation skills
Demonstrated ability to identify improvements and drive change
Behavioural strengths:
Delivers high-quality work with accuracy and attention to detail
Works collaboratively and builds strong relationships
Communicates clearly, confidently, and professionally
Adapts well to change and supports continuous improvement
Demonstrates resilience, accountability, and a proactive approach
Committed to safety, diversity, and inclusion
Additional requirements:
Willingness to travel across Scotland
Ability to obtain and maintain relevant security clearance
