John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.
What you will love about this role:
- Competitive salary.
- Generous annual bonus scheme.
- Attractive pension scheme.
- 31 days annual leave + work-free birthday.
- Excellent work-life balance.
- Fantastic internal progression opportunities with professional training.
- Achievement and long service company awards, to include our quarterly £6,000 ‘Don Burton Award’ (conditions apply).
- Free on-site parking, retail discount scheme.
- Regular team social events and sports event opportunities including complimentary and discounted tickets.
Job purpose - To support the delivery of efficient customer services to our customers and provide full administrative support to the Head of Customer Services.
Duties and responsibilities - Deliver exceptional customer service to customers and clients
- Engage with customers offering support related to the bidding process, their purchases, and account queries. This includes assistance via phone, online communication, and face-to-face customer service.
- Administration and the ordering of stationary.
- Using our own internal online systems to undertake quality checks on lots and live sales.
- General reception duties across to include signing in visitors, dealing with the incoming and outgoing mail and recycling.
- Manage room and hospitality bookings including setting up the room and hospitality.
- Review customer feedback on online platforms.
- Work towards monthly KPI’s to meet targets including call efficiency and quality.
- Ability to multi-task and manage daily operational tasks with strong execution and confidence.
- Assist in administration and other site/department customer service team’s workload according to the needs of the business as and when required.
Qualifications, Skills & Experience required:
No specific qualifications are required however excellent written and verbal communication are essential. Computer & numerical skills are vital to the role.
Daily Base: Nottingham
Environment: Office based
Working Hours: Monday-Friday, 09:00am-5:00pm, 35 hours per week
Contract: Full time, permanent.
Salary: Up to £23,441.60 per annum. .
Job Types: Full-time, Permanent
Pay: Up to £23,441.60 per year
Benefits:
Work Location: In person
