About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
- POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
The Role and Candidate
We are seeking a dedicated Roboshop Retail Assistant to join our ROBOSHOP Retail team on a part-time basis and must have availability of 3 days a week (weekend work will be required).
You'll spend most of your time travelling to our Roboshop vending machine locations across London and nearby cities, ensuring they are fully stocked, clean, well presented and working correctly. Every day is different, from replenishing bestselling products and carrying out basic machine checks to resolving minor issues and supporting new machine launches.This is an ideal role for someone who enjoys working independently, takes pride in delivering great standards, and is passionate about creating an excellent customer experience.
ResponsibilitiesReporting to the Retail Operations Roboshop Manager, you will:
- Visit Roboshop locations each day to replenish stock and keep machines fully stocked.
- Ensure machines are clean, well presented and operating correctly.
- Carry out basic troubleshooting and report any technical issues that require further support.
- Monitor stock levels and ensure bestselling products are always available.
- Support the setup and launch of new Roboshop locations.
- Complete daily machine checks and report any maintenance or operational issues.
- Requires being able to lift up to 20kg packages
- Work closely with warehouse, retail and support teams to ensure stock is delivered and replenished on time.
- Build positive relationships with landlords, venue partners and internal teams.
- Follow company processes to maintain high operational standards across the Roboshop network.
- Help identify ways to improve the customer experience.
- Complete basic administration and use company systems to record visits, stock movements and machine issues.
What We're Looking For
- Previous retail, customer service, stockroom or merchandising experience.
- Enjoys working independently and managing a daily route.
- Well organised with excellent time management skills.
- Comfortable lifting and moving stock (up to 20kg).
- Confident using mobile devices and basic systems to complete daily tasks.
- Good communication skills and a positive, can-do attitude.
- Able to solve problems quickly and use initiative.
- Experience working to targets or KPIs is an advantage.
- A full UK driving licence and willingness to travel regularly is essential.
- Fluent in English. Mandarin is beneficial but not essential.
Pay: £12.71 per hour
Work Location: In person
