We are seeking a Customer Service Advisor to join our growing team at our Walsall-based Bed and Mattress business. This role is central to our daily operations and will involve order processing, delivery coordination, and direct customer communication.
The successful candidate will play a key role in ensuring a smooth customer journey from order placement through to delivery and aftercare.
Key Responsibilities
- Processing customer orders
- Managing customer enquiries via phone, email, and online channels
- Booking, scheduling, and updating deliveries
- Liaising with the production and delivery teams to ensure accurate order fulfilment
- Handling customer queries, amendments, and delivery-related issues professionally
- Resolving complaints and escalating issues where necessary
- Updating internal systems accurately and maintaining detailed customer records
Skills & Experience Required
- Previous experience in a customer service or order processing role
- Confident with computer systems and learning new software
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to multitask
- High attention to detail and accuracy
- Ability to remain calm and professional when dealing with customer issues
Personal Attributes
- Customer-focused with a problem-solving mindset
- Reliable, punctual, and well organised
- Strong team player who can also work independently
- Comfortable working in a fast-paced environment
What We Offer
- Full training on systems and processes
- Stable, long-term role within an established business
- Supportive working environment
- Opportunities for development and progression
- Competitive salary (dependent on experience)
If you are an organised, customer-focused individual who enjoys problem-solving and working across multiple systems, we would welcome your application.
Apply today to join our Walsall-based customer service team.
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Work Location: In person
