Sedlescombe & Westfield Surgeries
Job Description – Receptionist
Job Title:
Receptionist / Telephonist/Computer Operator - ]
Working days - Monday 0800-14:30, Thursday 1300 - 1700
and Friday 1300 - 1830
(applicant will also be expected to pick up holiday cover)
Responsible to:
Office Manager/Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions (Not over the phone!)
3.
Giving out results
4.
Transferring telephone to OOH / Other Surgery as required
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers/Agencies as required
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Prepare documentation / specimens for the NHS Courier
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
16.
Managing & Maintaining Diseases registers (As allocated)
17.
Monitoring incoming emails
18.
Sending emails on GP request
19.
Sending texts to patients using AccuRx
19a
Action ‘Patient Tasks’ as required
Filing
20.
Routine filing as required
Prescriptions
21.
Signpost patients with requests or queries on repeat prescriptions
22.
Raising Prescription as per practice protocols if suitable trained
General
23.
Input and extract information from Practice computer system
24.
Observe health and safety guidelines at all times
25.
General housekeeping (e.g. keeping reception and waiting areas tidy)
26.
Cross site working
27.
Holiday / Sickness cover
28.
Any other reasonable duties as necessary
Job Type: Part-time
Pay: From £12.71 per hour
Expected hours: 16.0 per week
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
