The Care Coordinator is the first line of contact for all clients, care workers, nurses and other professionals. They work alongside the Clinical Lead/Registered Manager organizing and managing the day-to-day running of the service provision through the policies, training, supervision and guidance provided by the Company.
Key responsibilities
Duties include:
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To manage client relationships.
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To understand and match the needs of our clients with suitably qualified care workers/ nurses.
- Supporting the Clinical Lead in achieving the aims and objectives of the company and achieving quality levels.
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Assisting in marketing the services provided by the company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.
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To provide good quality services to clients whilst continually meeting targets and meeting our client’s needs.
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To assist in managing and maintaining the administrative systems, ensuring their proper maintenance and avoiding duplication.
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To ensure care workers/ nurses are permanently assigned to the clients for continuity of care.
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To assist with recruitment, and client service reviews, assessments and responding to emergencies arising.
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To communicate with CCG/Social Services Brokers to accept packages of care.
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To participate fully as a part of the Operations Team.
Client Management:
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Key Account Management – act as point of contact for clients and care commissioners.
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Check information/client requirements in line with key processes and legislation.
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Prepare and send rotas for care workers/ nurses weekly; and ensure that all bookings are filled .
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On call support based on a rota.
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Identify client needs and provide feedback on success of filling jobs.
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Ensure carers are permanently assigned to Service Users.
Recruitment and Client Management:
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Manage availability of care workers/nurses to meet client needs
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Assist the Clinical Lead in reviewing the progress and performance of care workers/nurses.
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Provide information on clients and job specifications to nurses’/care workers
Interviewing candidates
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General:
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To ensure that all assigned work is carried out according to RMS’s policies and procedures.
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To undertake any other duties at an appropriate level of responsibility as requested.
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In agreement with Clinical Lead, undertake such training necessary to the continuing personal development of skills, knowledge and practice.
- Any other duties as requested by Registered Manager.
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Maintain confidentiality as stated in terms and conditions of employment.
Person Specification
Skills and Experience Essential (E) Desirable (D)
Technical Skills
Experience of Care Coordination or another role within care providing organisation. D
At least one year of administrative experience E
Good literacy and numeracy skills E
Experience
Good presentation skills E
NVQ/QCF Level 2/3 and above D
Ability to maintain confidentiality E
Ability to talk to people at all levels E
Computer Literate and excellent knowledge of Word, Excel and MS Suite of packages E
Ability to learn quickly and adapt to new ways of working E
Understanding of legislation and its impact on care provision D
If this role is of interest and you have the skills and experience to do the job, then we welcome an application from you, Kindly send your CV along with a covering letter explaining how you meet the person specification.
Due to the high volume of applications that we receive, we will be unable to respond to each application. Therefore, if you have not heard from us within 4 weeks of applying, then on this occasion, please assume that you have been unsuccessful with your application, Please do not let that deter you from considering other roles in the organisation in the future.
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Annual Gross Salary: £28000-£32000 ( dependent on experience)
Benefits:
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28 days annual leave inclusive of bank holidays (pro rata for the year dependent on start date
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Free in-house training and career progression
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Free QCF Health & Social Care Training *subject to individual assessment
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Free refreshments (coffee, tea)
