OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
Reporting directly to the Managing Director, you will join the Executive Office at the heart of the hotel’s leadership team. Working closely with the Executive Committee, department heads, ownership representatives, corporate offices and operational teams, you will help ensure the smooth coordination of executive priorities and support the delivery of exceptional experiences for guests and associates alike.
YOUR ROLE
As Executive Assistant to the Managing Director, you will be a trusted partner responsible for enabling the effectiveness of the hotel’s most senior leader. Through proactive organisation, strong communication and exceptional attention to detail, you will manage key administrative and operational responsibilities while acting as a central point of coordination across the business. Your contribution will support efficient decision-making, seamless operations and the continued success of the hotel.
HOW YOU’LL MAKE THE PLACE
- Manage the Managing Director’s diary, appointments and schedule, ensuring priorities are effectively coordinated.
- Prepare and draft professional correspondence, emails, reports and presentations on behalf of the Managing Director.
- Coordinate domestic and international travel arrangements for the Managing Director and other associates.
- Support the Executive Committee through meeting coordination, room bookings and minute-taking when required.
- Manage Executive Office reservations, guest communications and VIP arrangements with professionalism and attention to detail.
- Monitor and reconcile executive expenses, ensuring compliance with company policies and reporting requirements.
- Collaborate with corporate offices, ownership representatives and key stakeholders on matters requiring executive attention.
- Support the management of guest feedback and complaints, ensuring timely and professional follow-up.
COULD THIS BE YOU?
- You are highly organised and able to manage multiple priorities while maintaining exceptional attention to detail.
- You communicate confidently and professionally, both in writing and in person.
- You are proactive, resourceful and anticipate needs before they arise.
- You handle sensitive and confidential information with discretion and integrity.
- You build strong relationships and collaborate effectively with stakeholders at all levels.
- You thrive in a fast-paced, luxury hospitality environment where service excellence is a priority.
- You are adaptable, resilient and comfortable working across a variety of business and operational matters.
- You take pride in delivering a polished, professional and guest-centric experience in everything you do.
OUR BENEFITS
- 31 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Private Medical Insurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
