Overview
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will contribute significantly to our customers' satisfaction and loyalty. Full Training Programme provided. 08.00 to 5pm - Monday to Friday
Duties
- Respond promptly to customer Enquiries via phone & email.
- Provide accurate information regarding products and services.
- Assist customers with order placements, freight costs, and deliveries.
- Handle complaints and resolve issues in a professional manner.
- Perform data entry tasks to maintain accurate customer records.
- Identify opportunities for upselling additional products or services.
- Collaborate with team members to improve customer service processes.
- Analyse customer feedback to enhance service quality.
Skills
- Strong phone etiquette with excellent verbal communication skills.
- Proficient in data entry with attention to detail.
- Ability to upsell products effectively while maintaining customer satisfaction.
- Fluent in English is essential.
- Strong analytical skills to assess customer needs and feedback.
- Excellent interpersonal skills with the ability to communicate clearly and effectively.
Join us in delivering outstanding customer experiences while developing your professional skills in a supportive environment. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: £27,000.00-£28,500.00 per year
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- B2B Customer Service experience.: 2 years (required)
Work Location: In person
