Overview
Job Description:
Garden Room (Café/Restaurant) Manager
Are you passionate about hospitality and delivering exceptional customer service? We are looking for an experienced and enthusiastic Café/Restaurant Front of House Manager to lead our front-of-house operation at The Garden Room Eatery, Samlesbury Hall.
The Garden Room Eatery is a busy and popular destination serving breakfasts, lunches, afternoon teas, cakes, coffees and seasonal specials. We welcome a mix of new visitors, loyal regulars, small parties and group bookings, all of whom receive a warm Lancashire welcome from our team.
The Role
As Café/Restaurant Front of House Manager you will take responsibility for the smooth day-to-day running of the front of house operation. This is a hands-on role where you will lead by example, ensuring excellent service standards while supporting and motivating a small, friendly team.
Working Wednesday to Sunday, 8.30am - 4.30pm, 5 days per week, including weekends and bank holidays.
Key Responsibilities
- Managing, supervising and coordinating front-of-house service
- Delivering outstanding customer experiences to all guests
- Welcoming and looking after regular customers, visitors, parties and group bookings
- Supporting and developing team members through positive leadership
- Ensuring the café/.restaurant is presented to a high standard at all times
- Managing customer enquiries and resolving issues professionally
- Working closely with the kitchen and management team to ensure smooth service and delivery of exceptional food and drink
About You
The ideal candidate will be:
- MUST have at least supervisory experience, managerial desirable
- Friendly, approachable and professional
- Smart, presentable and passionate about hospitality
- An experienced hospitality professional with strong front-of-house knowledge
- A natural people person who enjoys engaging with customers
- A hands-on team player who is happy to get involved wherever needed
- Organised, reliable and able to remain calm during busy service periods
- Knowledge of EPOS systems
Previous hospitality experience is essential.
Benefits:
- Discounted or free food
- On-site parking
Pay: £27,500.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
