Job Overview
Reports to: Sales Desk Team Leader
To provide excellent customer service to internal and external Customers alike, handling all queries efficiently and to the satisfied conclusion of our Customers..
Responsibilities and duties (include but not limited to):-
Handling Customer Returns in a timely manner
-
Customer facing order processing with the Operations team
-
Support in the proactive order book management
-
Aftersales queries, such as POD's, pricing, copies of documents
-
Obtaining Customer feedback and sharing it with Management
-
Assisting with greeting visitors and answering telephones
-
producing daily reports such as Delivery Performance and Arrears reports
-
Issuing Customer feedback forms and collating the data for presentation
-
Assist with digitally filing documentation such as sales orders and production orders
The Person:-
Desire to learn within a varied and busy customer service position
-
Good oral and written communication skills
-
Great eye for detail
-
Confident telephone manner
-
Confident telephone manner
-
Determined to be Customer focused in every aspect of the role
-
Ability to multi-task and work to deadlines
-
Capability to work independently and prioritise workload, but speak up when guidance is needed
-
Working knowledge of Microsoft packages such as Word, Excel, Outlook
-
Interest in Formula 1, Engineering and/or Manufacturing would be beneficial
-
Ambition to progress within their career
Human Resources, Boneham & Turner Ltd, Oddicroft Industrial Estate, Oddicroft Lane, Sutton in Ashfield, NG17 5FB | or Email: [email protected]
Human Resources, Boneham & Turner Ltd, Oddicroft Industrial Estate, Oddicroft Lane, Sutton in Ashfield, NG17 5FB | or
